Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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500 Employees or more · Investment, Securities & Funds
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Job Description

  • Portfolio calcification to identify high risk accounts.
  • Segregate delinquent accounts to identify the allocation strategy to Inhouse and outsource teams.
  • Setting collection monthly target in terms of NPL and Provisions according to year plan & seasonality.
  • Leading the consumer finance business through portfolio analyses to see performance & identify the pain area then take the proper actions.
  • Review call monitoring made by tell-calling team to enhance quality.
  • Review daily productivity for Inhouse team and outsource agencies.
  • Conduct coaching sessions for low performance collectors.
  • Review feedback for all delinquent customers to forecast month end closing.
  • Review customers requests such as clearance letters, liability letters.
  • Review all collection complaints to take the proper corrective action.
  • Manage the legal actions process end to end.
  • Review internal and external expenses and ensure abiding to planned numbers.
  • Written off accounts hitting more than 18 Month according to FRA policy.
  • Manage the blocking / unblocking process for overdue credit limits.
  • Finalize I-Score disputes through I-Score system.
  • Provide risk head with full evaluation for credit programs / policy from collection perspective.
  • Review and amend collection policy, manual, process when needed bases on best practice.
  • This role requires developing a strategic plan to achieve collection targets with strict deadlines.

Preferred Candidate

Degree
Bachelor's degree / higher diploma
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