Logistics Specialist

Homzmart is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.

Key Responsibilities

• Inbound Logistics & QC: Oversee offloading, receiving, and quality control (QC) of incoming shipments, ensuring compliance with company standards and documenting any QC issues.
• Inventory & Warehouse Management: Track and manage packaging materials, conduct cycle counts, and ensure proper item labeling, storage, and space optimization.
• Order Verification & Fulfillment: Receive and verify items from the putaway area after QC checks, ensuring accurate inventory records and proper packaging before dispatch.
• Safety & Compliance: Ensure adherence to warehouse safety protocols, proper item handling, and operational guidelines, especially during night shift operations.
• Middle Mile Operations: Coordinate the accurate and timely transfer of shipments between hubs, following established logistics procedures.
• Issue Management: Investigate and resolve customer complaints related to order fulfillment, delays, damages, or incorrect deliveries using a ticketing system (e.g., Salesforce).
• Collaboration & Coordination: Work closely with the Logistics, Customer Operations, and Reverse Logistics teams to streamline issue resolution and maintain smooth operations.
• Data Analysis & Reporting: Track and analyze operational trends, generate reports on key performance indicators (KPIs), and escalate critical issues to management.
• Customer Satisfaction: Provide excellent customer service by proactively addressing concerns, managing expectations, and ensuring a seamless logistics experience.
• Process Improvement: Identify opportunities for optimizing logistics workflows, enhancing efficiency, and implementing best practices for order fulfillment and issue resolution.

Qualifications: 

• Bachelor's degree in Business Administration, Logistics, or a related field. 
• 1-2 years of experience in customer service, e-commerce operations, or a related field. 
• Strong understanding of e-commerce logistics and order fulfillment processes.  
• Excellent communication and interpersonal skills, both written and verbal. 
• Strong analytical and problem-solving skills. 
• Proficiency in using Salesforce or other CRM systems. 
• Ability to work independently and as part of a team. 
• Excellent time management and organizational skills.

Technical Skills: 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).