Local IT Administrator
Job Description
Position Title: Local IT Administrator
Category:* FTE
Location:* FPI- Egypt
Unit/ Division/ Department/ Section:* IT - Egypt
JOB PURPOSE: Responsible for supporting local users as directed by the Service Desk. Supports the Operations Department in implementing local projects and dealing with local suppliers.
KEY ACCOUNTABILITIES
Service Request Management Redirect or escalate local support requests to the Service Desk. Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals. Keep users informed of case progress and close resolved incidents. Ensure that all IT Policies and Procedures are adhered to locally.
PC/IT Asset Deployment and Management: Deploy PCs and peripherals to users as directed by the Service Desk.
User Communication: Notify users of impending changes and agreed outages.
Training and Development
Maintain knowledge of all relevant aspects of IT and expand areas of required speciality knowledge. Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment.
SPAN OF Communication:
Internal: Local IT Users, IT Operations Manager, Operations Team External: Local Suppliers/ Partners
JOB RELEVANT INFORMATION (BOUNDARIES & DECISION-MAKING AUTHORITY): Works under close supervision.
Skills
QUALIFICATIONS, EXPERIENCE, & SKILLS
Required Qualifications:
Bachelor’s degree in a related field ITIL v3 Foundation Preferred Qualifications: Microsoft Certified Desktop Support Technician (MCDST) Service Desk certification ITIL Intermediate
Preferred Experience:
2 years of Desktop Support in a Microsoft Windows environment
Job-Specific Skills:
Highly organised, self-motivated, and directed Keen attention to detail Excellent spoken communication skills Strong problem-solving skills Fluency in spoken English The ability to communicate technical information to a non-technical audience
COMPETENCIES
Core Competencies:
Systematic, disciplined, and analytical Calm, rational and organised
Technical Competencies:
Windows Desktop – manage Analytical expertise
Education
Bachelor’s degree in a related field
Job Location Cairo, Egypt Years of Experience Min: 2 Max: 4
