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Job Description

Position Title: Local IT Administrator Category: FTE Location: FPI- Egypt Unit/ Division/ Department/ Section: IT - Egypt

JOB PURPOSE: Responsible for supporting local users as directed by the Service Desk. Supports the Operations Department in implementing local projects and dealing with local suppliers.

KEY ACCOUNTABILITIES

Service Request Management   

  • Redirect or escalate local support requests to the Service Desk.
  • Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals.
  • Keep users informed of case progress and close resolved incidents.
  • Ensure that all IT Policies and Procedures are adhered to locally.

PC/IT Asset Deployment and Management: Deploy PCs and peripherals to users as directed by the Service Desk.

User Communication: Notify users of impending changes and agreed outages.

Training and Development         

  • Maintain knowledge of all relevant aspects of IT and expand areas of required speciality knowledge.
  • Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment.

SPAN OF Communication:

  • Internal: Local IT Users, IT Operations Manager, Operations Team
  • External: Local Suppliers/ Partners

JOB RELEVANT INFORMATION (BOUNDARIES & DECISION-MAKING AUTHORITY): Works under close supervision.

 

 

Skills

QUALIFICATIONS, EXPERIENCE, & SKILLS

Required Qualifications:

  • Bachelor's degree in a related field
  • ITIL v3 Foundation
  • Preferred Qualifications:
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Service Desk certification
  • ITIL Intermediate

Preferred Experience:

  • 2 years of Desktop Support in a Microsoft Windows environment

Job-Specific Skills:

  • Highly organised, self-motivated, and directed
  • Keen attention to detail
  • Excellent spoken communication skills
  • Strong problem-solving skills
  • Fluency in spoken English
  • The ability to communicate technical information to a non-technical audience

COMPETENCIES

Core Competencies:

  • Systematic, disciplined, and analytical
  • Calm, rational and organised

Technical Competencies:

  • Windows Desktop - manage
  • Analytical expertise

 

Preferred Candidate

Years of Experience
Min: 2 Max: 4
Nationality
Egypt
Degree
Bachelor's degree / higher diploma
Career Level
Entry Level
Major
Bachelor’s degree in a related field
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Future Pipe Industries
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About Us Founded in 1984 in Dubai UAE, Future Pipe Industries (FPI) has rapidly grown to become a global leader in anti-corrosive fiberglass pipe system design and manufacturing. With the largest product portfolio of large diameter, high pressure, high-temperature, fiberglass pipe systems, FPI provides bespoke solutions across the following product segments; Water, Oil & Gas and Industrial. FPI has a focused dominant global footprint with a presence throughout the Middle East, Africa, Europe, North America and Asia. The company employs an extensive global network, with operating factories in the UAE, Oman, Qatar, Egypt, KSA, USA, The Netherlands, Spain, India and 20 offices in 17 countries including Lebanon, UK, France, Singapore, Pakistan and Indonesia, mobilizing over 3,300 members of staff around the world. For more information on Future Pipe Industries, please log on to www.futurepipe.com

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