Job Description
About almentor: Founded 2016 with a singular vision of empowering lifelong learning and personal growth for all, through accessible and impactful education, almentor become the leading online learning platform that offers a high-quality education to learners around the world.
Our Mission: 🚀 almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities.
As the LMS Specialist, you will be in charge of:
- Support operations in learning management systems, including account provisioning and access, user permissions, building courses, adding materials & others.
- Support team members who have questions or issues in the learning management system
- Regularly compile, review, and process course enrollment data & badges for students
- Maintain professional working relationships with multiple clients and vendors
- Write articles & record videos for a technical support knowledge base
- Train new employees on the related actions on the LMS according to their role.
- Analyze support case data to identify and prioritize root problems
- Configure an LMS to support online, hybrid, and blended instruction
- Work directly with CX team & Operations teams to resolve technical issues for students, instructors & other users.
- Work with all parties involved in the project to facilitate completion of the application process.
The ideal candidate will have:
- 3+ years of working experience in a similar position
- Common knowledge of LMS software
- Experience in technical support
- Skills at communicating technical information in terms understandable to non-technical end-users
- Skills at analyzing and troubleshooting software and hardware user problems
- Experienced at training others to use specialized software
- Strong written and verbal communication skills
- Keen attention to detail
- Ability and willingness to work independently, with limited supervision
- Very good at both verbal and written English
Perks & Benefits:
- Competitive salary and benefits package.
- Flexible work environment with hybrid options.
- The opportunity to make a real impact on the future of learning in the region.
- Be part of a collaborative team working on cutting-edge educational solutions.
