Job Description
NowPay | Full time Live Operations SpecialistCairo, Egypt | Posted on 12/22/2024 Work Experience 1-3 Years NowPay (YC W21) is a FinTech startup building a financial-wellness platform for employees in emerging markets. Saving, spending, budgeting and borrowing. Those are the 4 pillars of financial-wellness. NowPay aims to improve every aspect of those for employees by building products that tackle every vertical. NowPay enables employees to get their salaries in advance at any point in time during the month and also pay their bills instantly. NowPay is backed by YCombinator, 500 Startups, BECO Capital, Global Ventures, Endure, Plug and Play, MSA Capital, 4dx, Foundation Ventures, EFG and Beltone. Job Description Managing day-to-day Operations. Tracking fulfillment orders Tracking and reporting on operational performance. Preparing weekly and monthly reports Monitor and analyze customer's usage. Dealing with bank accounts, cheques, deposits, and online banking as part of the operation flow. Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards. Maintain a good relationship with current customers. Handling team of couriers, Make sure that the requests are fulfilled within the SLA Requirements Excellent communication and negotiation skills Experience in delivering client-focused solutions based on customer needs Keep attention to detail and adherence to deadlines Excellent problem-solving skills Can build trusted relationships with customers and clients. Experience in Account Management Experience in the Fin-tech field is a plus Benefits Salary advance, the ability to have access to your salary anytime of the month Hybrid working environment Medical insurance. Social insurance. * Regular perks such as company social and wellbeing-events
