Learning & Quality Coordinator - IHG Cairo Citystars Hotels

Are you looking for an incredible opportunity to make a difference in a GPTW certified hotel? Look no further! InterContinental Cairo Citystars Hotel, an IHG Egypt Hotel, is seeking a dynamic Learning & Quality Coordinator to join our exceptional team. 

At InterContinental Cairo Citystars Hotel, we pride ourselves on creating a workplace where our employees thrive. We do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.  

Just like our hotels, no two colleagues are the same. We’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At InterContinental Cairo Citystars, we’re excited to meet spirited characters who can delight the most curious guests.  

Your Day-To-Day

• Coordinate and facilitate the new Comers Hotel Orientation program and supervise the on-boarding process.
• Conduct new hires Review and completion of initial job training plans with new comers.
• Assist in conducting the Training Needs Analysis
• Develop, design, and facilitate learning materials for the frontline Colleagues by using different instructional techniques and formats such as role-plays, team exercises, group discussions, games and videos
• Assist in developing the Annual Training calendar
• Conduct IHG Technical training & development workshops for Frontline Colleagues.
• Organize and develop training procedure, SOPs manuals and course materials such as handouts and visual materials
• Assist in measuring, evaluating and following up on overall effectiveness of training programs directed toward continuous improvement.
• Assist in liaising with schools and universities in preparation for IHG Academy internships placement.
• Preparing Training Reports by the end of each month
•  Coordinate and attend the monthly Departmental Trainers Meeting.
• Assist in setting the annual L&D Budget in line with corporate requirements 
• Ensure Full optimization of the IHG Merlin My learning platform 
• Compliance with the IHG Learning Brand Standards

What we need from you?

• Bachelor Degree
• 1-2 years of Experience in the L&D field
• Strong communication & facilitation skills
• Excellent PowerPoint & Excel Skills.
• Agile, resilient, dynamic & professional.

Why join IHG?  

GPTW Certified Excellence: Our commitment to creating a great workplace has been recognized by the prestigious Great Place to Work® certification. Join us and contribute to maintaining our exceptional work environment that fosters growth, collaboration, and happiness. 

Endless Opportunities: As part of the IHG family, you'll have access to a world of possibilities. IHG is a global leader in the hospitality industry, offering a wide range of career advancement opportunities and professional development programs. 

Unforgettable Experiences: Join a team that delivers unforgettable experiences to our guests. At InterContinental Cairo City Stars Hotel, we strive to create memorable moments for every visitor, and you'll be an integral part of that journey. 

How do I deliver this?

InterContinental Hotels Group believes that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests. Our InterContinental brand culture encourages colleagues to be their best selves, and we celebrate the differences of each employee. This is reinforced through on-going cultural cornerstones which ensure the InterContinental spirit is consistently experienced across our hotels, no matter where we are in the world. Working at InterContinental is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?