Continental Plaza Beach Resort, soon to be rebranded as Holiday Inn Resort, is on the lookout for a dynamic Learning & Development Manager! If you're passionate about nurturing talent and creating unforgettable guest experiences in the stunning backdrop of Sharm El Sheikh, this is your opportunity to shine with one of IHG's premier brands. Come be a part of our exciting transformation and help us elevate our team to new heights!
A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:
- Work within the established Learning & Development department budget.
- Make sure that financial part of dealing with external training providers is carefully handled.
- All external participation in learning and development activities/studies are evaluated in accordance to business demand and supported financially accordingly.
- Comply with IHG HR Policies & Procedures by maintaining high standards and scores during corporate audits/reviews.
- Actively promote Performance Management Culture and participates in all its activities/steps.
- Conduct Training Needs Analyses for hotel by asking input of HOD’s and DTC’s.
- Prepare learning & development plan twice a year (January-June and July-December) and communicate it to all departments of the hotel as well as Area Office.
- Prepare and send out to all departments of the hotel as well as area office monthly learning & development calendar by 20th of each month.
- Make sure that all departments submit departmental learning & development calendars by 25th of each month.
- Prepare Hotel Training Report on a monthly basis & forward it to HR Manager
- Make sure that all departments of the hotel submit departmental learning and development reports by 30th of each month.
- Collect and maintain data from exit interviews, turnover statistics, and absenteeism reports to identify training needs, and supervisory issues.
- Organize DL&DC’s meetings on monthly basis.
- Conduct corporate workshops, trainings, refreshers for all colleagues of the hotel as per TNA.
- Develop short training sessions as per GTC standards whenever needed.
- Play a role of a coach, councillor or mentor by demonstrating thorough knowledge of subject and positive behaviour in relation to the same.
- Train, motivate, evaluate, coach and mentor direct colleagues to meet desired outcomes.
- Recommend and implement guest service strategies that engage colleagues to respond to changing guest needs.
- Stay current on market trends and local changes that impact guest satisfaction.
- Work with department managers to develop initiatives to achieve service behaviour standards and drive continuous improvement in the guest experience.
- Conduct Departmental Learning & Development review on quarterly basis and communicate results accordingly.
- Actively promote development of local colleagues.
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
- Maintain all Training & Development records and effective filing system for Legal Purpose of the Hotel.
- Establish strong relationship with Authorities like: Ministry of Education, IHG Academy partners, local governmental training bodies/colleges/universities.
- Drive Corporate Social Responsibilities activities
What We Need From You
- Minimum 2 -3 years’ experience working in a similar capacity in an international hotel establishment.
- Minimum Bachelor’s degree qualification in Human Resources, Hotel Administration or equivalent.
- Good oral and written proficiency in English Language is a must.
- Certification of train-the-trainer is preferred.
- Strong effective communication and comprehension.
What We Offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
