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Lead Tech Supp Professional
Location Mivida Project Building B2 5th Settlement, Cairo, CAIRO, 11835, Egypt Category Customer Experience Job Id req463788 JOB DESCRIPTION
Design solutions to drive safe living and quality of life
The Future Is What We Make It.
When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.
By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Make the Best You.
Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.
Join us and Make an Impact.
The Purpose of the Role
As a Lead Technical Support Professional here at Honeywell, you will have the opportunity to lead and manage a team of technical support professionals. You will provide guidance, mentorship, and technical expertise to help your team resolve complex technical issues and deliver exceptional customer service. Your strong leadership skills and ability to collaborate with cross-functional teams will be essential in driving customer satisfaction and achieving business goals. You will work out of our Egypt location on a Hybrid work schedule. In this role, you will impact customer satisfaction, team performance, process improvement, collaboration, and business growth.
Key Responsibilities:
Provide expert technical support to customers, resolving complex technical issues. Serve as a subject matter expert in relevant technologies and products. Collaborate with cross-functional teams to develop and implement technical support strategies. Lead and mentor junior technical support professionals, providing guidance and support. Stay updated with industry trends and advancements, and provide recommendations for improvement. Contribute to the development and improvement of technical support processes and tools. Establish and maintain strong relationships with key stakeholders, including customers and internal teams. Participate in customer meetings and provide technical expertise and guidance.
Key Skills & Qualifications:
Minimum of 6 years of proven experience in technical support or a similar role. Expertise in relevant technologies and products. Strong problem-solving and analytical abilities. Excellent communication and interpersonal skills. Ability to effectively manage and prioritize multiple projects and tasks. Experience in mentoring and leading a team. Strong customer focus and commitment to customer satisfaction.
We Value:
Extensive customer facing experience Experience in the industry is preferred Excellent interpersonal and verbal & written communication skills Strong continuous improvement mindset, strong leadership impact Experience with Salesforce.com and SharePoint Demonstrated experience with Knowledge Management & Call Center Management Good administration skills
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Additional Information
JOB ID: req463788
Category: Customer Experience
Location: Mivida Project Building B2 5th Settlement,Cairo,CAIRO,11835,Egypt Exempt
Business Services
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