Job Description
As a Telecom and Call Center Systems Integrator at SWATX, you will be responsible for designing, implementing, and managing the end-to-end integration of telecom systems while overseeing a team to execute these solutions effectively. This role requires a strong technical leader with expertise in telecoms and call center systems engineering, troubleshooting, software development, system administration, and information technology. You will work collaboratively with cross-functional teams, stakeholders, and clients, leading your team through complex integration projects that require innovative solutions and meticulous attention to detail.Key ResponsibilitiesArchitect AI-Driven Telecom Solutions Design and architect AI software solutions for integration with telecom switches, cloud, on-premises systems in call center environments. Develop high-level architecture and system diagrams, specifying network layouts, connection requirements (fiber optics, IP, etc.), and AI data flow processes. Evaluate client environments to recommend the best-fit hardware or cloud-based AI integration strategies to meet scalability, reliability, and global security standards. Required Qualifications• 10+ years in telecom systems integration or network engineering, with a focus on compliance and regional standards.• Expertise in VoIP, PBX systems, SIP trunking, LTE/5G, and integration into European and Middle Eastern telecom infrastructures.• Strong knowledge of GDPR and regional data privacy regulations.• Proven experience integrating SaaS platforms and Linux hardware into call center environments (e.g., Avaya, Cisco, Huawei).• Familiarity with AI-driven telecom solutions and cloud platforms (AWS, Azure, Google Cloud) with attention to data sovereignty.• Certifications such as Cisco CCNA/CCNP, CompTIA Network+, Security+, or similar.• Proficient in networking protocols (TCP/IP, SIP, RTP) and regional telecom compliance standards.• Experience leading technical projects involving API customizations and multi-region integrations.• Understanding of agile methodologies and DevOps practices for secure and scalable deployments.Strong collaboration skills, adaptable to European and Middle Eastern cultural and operational contexts.Oversee Integration and Deployment Lead project planning, execution, and integration of telecom AI solutions ensuring solutions are deployed on time and meet performance expectations. Guide the configuration, deployment, and testing of hardware in telecom and call center environments to enable seamless connectivity with fiber-optic systems and other connectivity infrastructures. Manage a team of engineers, ensuring efficient task distribution, coordination, and execution from initial deployment to full operational functionality. System Engineering and Connectivity Optimization Implement advanced telecom engineering principles to enhance system connectivity and optimize fiber optic integration for high-speed data transfer. Lead system engineering tasks, including configuring network components, handling telecom protocols, and managing high-speed connections to enable real-time AI processing. Ensure telecom systems meet industry compliance, including redundancy, failover, and security for high-availability networks. Troubleshooting and Quality Assurance Implement and oversee rigorous QA processes, conducting hardware and network testing to proactively identify and resolve potential performance or connectivity issues. Lead troubleshooting efforts for complex integration challenges, including system compatibility issues, data latency, connectivity, or software bugs. Design and maintain documentation for system configurations, processes, and troubleshooting guidelines, ensuring consistency and knowledge transfer. Stakeholder and Client Engagement Engage with clients to understand their unique telecom and connectivity requirements, adapting solutions for specific environments and use cases. Provide technical guidance and post-deployment support to clients, assisting them in optimizing the AI solutions within their existing telecom infrastructure. Conduct training sessions and workshops with client teams to ensure they understand the setup, management, and troubleshooting of our solutions. Leadership and Management Skills Strong experience leading technical teams, with a demonstrated ability to manage team members, delegate tasks, and foster professional growth. Exceptional project management skills, with a proven track record of delivering projects within timelines and meeting client expectations. Excellent communication skills, enabling effective collaboration with clients, technical staff, and executive stakeholders. Minimum Master degree in Computer Science, Telecommunications, Electrical Engineering, or a related field; advanced degree is a plus
