Job Description
Key Account Manager Position (Non–Managerial Level)
For Delta Area (Menofia- Gharbia – Behaira)
The role of Key Account Manager and Responsibilities will include, but not limited to the following:
- Developing and sustaining solid relationships with key clients that bring in the most income for the company.
- Developing and sustaining solid relationships with DMU (Decision Making Unit).
- Research key customer wants and needs.
- Suggest solutions that answer clients’ needs and want.
- Research and source new potential clients.
- Ensure the ordered products are delivered in a timely manner.
- Resolve customers' complaints in an effective and respectful way.
- Acting as the main point of contact between key clients and internal teams.
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
- Gather, report and communicate customers' feedback on service and product delivery.
- Measure, track and analyze key account metrics.
- Create reports for upper management.
- Compiling reports on account progress, goals, and forecasts.
- Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.
- Developing and managing a portfolio of Key Accounts.
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet.
- Coordinating pre-sales and post-sales follow-up.
- Achieving and exceeding weekly and monthly KPIs.
- Key Accounts Analysis.
- Monitoring market trends and providing regular competitor feedback.
Technical & Personal Skills
- Proven work experience in market and achieving set targets.
- Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
- People-oriented, and ability to self-motivation.
- Ability to identify potential areas of growth and identify new business partnership opportunities.
- Strong organization skills and multi-tasking skills.
- Excellent customer service and leadership skills.
- Excellent analytical and problem-solving.
- Excellent communication, interpersonal, and negotiation skills.
- Team player.
- Ability to add value, reduce costs and make business improvements.
- Strong technical knowledge and understanding of company products.
Skills
Qualifications and Education Requirements
- Bachelor's degree in business administration, or a similar field preferred.
- Must come from FMCG background.
- 1-3+ years of experience as a sales rep.
- Should have extensive experience with B2B sales process. Sales certification preferred.
- Ability to work independently and handle multiple tasks.
- Friendly with Computer literate Proficiency in Microsoft Office and with business application software, SAP User.
- Fluent in English.
- Valid Driving License.
- Preferred from one of Gharbia – Menofia – Behaira Governorates.
- Position reported to Sales Supervisor
Preferred Candidate
Years of Experience
Min: 1 Max: 3
Degree
Bachelor's degree / higher diploma
