Regular - Junior, Operation Genesys IVR
Junior, Operation Genesys IVR
ref :QWWXVYRW | 16 Jan 2025
apply before : 16 Apr 2025
Gíza Egypt - Egypt
Job Description:
As a Genesys IVR Operations Engineer, you will play a crucial role in ensuring the smooth operation and performance of our Genesys IVR system. You will be responsible for monitoring system health, troubleshooting issues, and implementing configuration changes.
Key Responsibilities:
System Monitoring: Monitor the Genesys IVR system for performance issues, alerts, and errors. Incident Management: Respond to and resolve system incidents promptly and effectively. Configuration Management: Implement and maintain configuration changes to the Genesys IVR system. Problem Solving: Troubleshoot technical issues and identify root causes. Documentation: Maintain clear and up-to-date documentation of system configurations and procedures. Collaboration: Work closely with other teams, such as development and network operations, to ensure seamless system integration.
Required Skills and Experience:
We seek fresh engineers from 0 to 2 years of experience. Basic understanding of Genesys IVR components (ACD, IVR, CTI, etc.) Strong problem-solving and troubleshooting skills Good communication and interpersonal skills Ability to work in a fast-paced environment Good programming knowledge (e.g., Java, JavaScript,SQL,PL/SQL)
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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