IT Support Specialist

Job Description - IT Support Specialist (240001FL)

Job Description

IT Support Specialist - (

Job Number:

240001FL )

Description

Implement the day-to-day operations assigned to ensure compliance with the established standards and procedures and continuity of work. Tech savvy with working knowledge of office automation products, databases and remote control Ability to diagnose and resolve basic technical issues. Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures, products and services. Install, configure and perform basic administration tasks on information systems to include the following required skills/experience: Windows OS, Microsoft Office, other software/hardware platforms, and basic VoIP station set up. PC and peripherals hardware troubleshooting and repair. Client networking experience with DHCP, DNS, WINS, and TCP/IP Follow-up and update customer status and information.

Qualifications

· Education: Bachelor Degree in Information Technology, Computer Science or a related discipline
Years of Experience: 2-5 Years of Experience
· Language: Fluent English

Primary Location

: Egypt/Cairo/5th Settlement/Head Office/Head Office

Job Posting

: Dec 2, 2024, 1:20:40 AM Main Function : Information Technology Company Name : T&D Business Group