Job Description
Implement the day-to-day operations assigned to ensure compliance with the established standards and procedures and continuity of work.Tech savvy with working knowledge of office automation products, databases and remote controlAbility to diagnose and resolve basic technical issues.Provide first level contact and convey resolutions to customer issuesProperly escalate unresolved queries to the next level of supportTrack, route and redirect problems to correct resourcesUpdate customer data and produce activity reportsWalk customers through problem solving processFollow up with customers, provide feedback and see problems through to resolutionUtilize excellent customer service skills and exceed customers’ expectationsEnsure proper recording, documentation and closureRecommended procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products and services.Install, configure and perform basic administration tasks on information systems to include the following required skills/experience: Windows OS, Microsoft Office, other software/hardware platforms, and basic VoIP station set up.PC and peripherals hardware troubleshooting and repair.Client networking experience with DHCP, DNS, WINS, and TCP/IPFollow-up and update customer status and information. ·Education: Bachelor Degree in Information Technology, Computer Science or a related disciplineYears of Experience: 2-5 Years of Experience·Language: Fluent English
