Job Description
- Implement the day-to-day operations assigned to ensure compliance with the established standards and procedures and continuity of work.
- Tech savvy with working knowledge of office automation products, databases and remote control
- Ability to diagnose and resolve basic technical issues.
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services.
- Install, configure and perform basic administration tasks on information systems to include the following required skills/experience: Windows OS, Microsoft Office, other software/hardware platforms, and basic VoIP station set up.
- PC and peripherals hardware troubleshooting and repair.
- Client networking experience with DHCP, DNS, WINS, and TCP/IP
- Follow-up and update customer status and information.
·Education: Bachelor Degree in Information Technology, Computer Science or a related discipline
Years of Experience: 2-5 Years of Experience
·Language: Fluent English
