IT Support Specialist

Job Description IT Support Specialist - ( Job Number:2400011K ) Description· Install computer equipment and its peripherals both for full network set-up and for end-user workstations. · Printing, Scanning, and copier services. Provide primitive training to end-users · End-user support for all user devices including PCs, Tablets, and Mobile phones · Receiving user calls and inquiries and responding according to agreed SLA · Escalating problems to vendor and following up until case closure · Reporting user requests and problems to the IT Management · Enhancing user productivity by suggesting new solutions or enhancements to existing ones · On-call support outside of working hours according to agreed SLA · Asset Management for all IT Assets Hands-On technical experience in deploying, configuring, and supporting Infrastructure standard applications including but not limited to (Windows client, Drivers, Outlook, Antivirus, mobile applications, office, Autodesk,) QualificationsMinimum Preferred- Years of experience: 1- 2 years - Academic Qualifications: BSc degree in Communication Engineering, Computer Science, or related field - Professional Certificates: CCNA, MCSE - Language proficiency: Intermediate at English - Computer skills: MS Office Primary Location: Egypt/Aswan/Kom Ombo/Site/Kom Ombo - Infrastructure