IT Specialist

System and Server Management:

• Install, configure, and maintain Windows servers.
• Perform regular updates, patches, and upgrades to ensure optimal performance.
• Manage Active Directory (AD), Group Policies, and user account provisioning.
• Ensure proper backup and disaster recovery solutions are in place.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center, including user account creation, licensing, and group management.
• Oversee and troubleshoot Microsoft Exchange Online, including mail flow, distribution lists, and mailbox configurations.
• Implement and enforce security and compliance policies in Microsoft 365, such as retention policies, conditional access, and Multi-Factor Authentication (MFA).
• Support Microsoft Teams, SharePoint Online, and OneDrive for Business, including permissions management and integration.
• Monitor service health, manage alerts, and coordinate with Microsoft support as needed.

Network Administration:

• Monitor and maintain network performance.
• Ensure network security through regular audits and monitoring.
• Work with ISPs and external vendors for connectivity issues or upgrades.

Helpdesk Support:

• Provide Level 2/3 technical support to employees and resolve escalated issues.
• Troubleshoot hardware, software, and peripheral issues across the organization.
• Support and guide employees on IT best practices.

Security and Compliance

• Implement and enforce IT policies aligned with organizational and regulatory standards.
• Monitor and mitigate risks, including malware, phishing, and unauthorized access attempts.
• Conduct regular security audits and vulnerability assessments.

Application Management:

• Support and maintain recruitment-specific software tools (e.g., Applicant Tracking Systems, CRM tools).
• Collaborate with third-party vendors for software updates and troubleshooting.
• Document system configurations, procedures, and troubleshooting guides.

IT Infrastructure Projected

• Lead or contribute to IT projects, such as cloud migrations, infrastructure upgrades, and system integrations.
• Evaluate and recommend new technologies to enhance operational efficiency.