Job Description
An IT Manager is a professional who ensures that all employees have the technology they need to get their job done, from a reliable laptop and VPN access for remote workers who can’t be reached otherwise, to up-close coordination with other departments like HR or finance so data is secure.
Key Responsibilities:
IT Strategy & Planning:
- Develop and implement IT strategies and infrastructure that align with business goals.
- Oversee IT projects, including system upgrades, hardware installations, and software deployments.
- Identify and recommend new technology solutions to improve business efficiency and effectiveness.
Team Management:
- Lead, mentor, and manage the IT team, ensuring they meet performance expectations.
- Assign tasks and responsibilities to IT staff, and ensure timely completion of projects.
- Provide ongoing training and professional development opportunities for the team.
System & Network Management:
- Oversee the maintenance and performance of all IT systems, networks, and hardware.
- Ensure the security, reliability, and scalability of company IT infrastructure.
- Monitor system performance and provide troubleshooting support for hardware and software issues.
Cybersecurity & Data Protection:
- Implement and maintain robust cybersecurity policies and procedures.
- Ensure data protection and compliance with regulations such as GDPR or other relevant standards.
- Regularly update and test disaster recovery plans and backups.
Vendor Management & Procurement:
- Manage relationships with external vendors and service providers.
- Negotiate contracts and service agreements to ensure the best value for the organization.
- Oversee the procurement of new hardware, software, and other IT-related equipment.
IT Support & Troubleshooting:
- Provide level-3 technical support to resolve escalated IT issues.
- Ensure the availability of IT helpdesk support for employees and other stakeholders.
Innovation & Continuous Improvement:
- Stay updated on emerging technologies and trends to ensure the organization remains competitive.
- Drive innovation and identify opportunities to improve IT processes and services.
