IT Manager

An IT Manager is a professional who ensures that all employees have the technology they need to get their job done, from a reliable laptop and VPN access for remote workers who can’t be reached otherwise, to up-close coordination with other departments like HR or finance so data is secure.

Key Responsibilities:

IT Strategy & Planning:

• Develop and implement IT strategies and infrastructure that align with business goals.
• Oversee IT projects, including system upgrades, hardware installations, and software deployments.
• Identify and recommend new technology solutions to improve business efficiency and effectiveness.

Team Management:

• Lead, mentor, and manage the IT team, ensuring they meet performance expectations.
• Assign tasks and responsibilities to IT staff, and ensure timely completion of projects.
• Provide ongoing training and professional development opportunities for the team.

System & Network Management:

• Oversee the maintenance and performance of all IT systems, networks, and hardware.
• Ensure the security, reliability, and scalability of company IT infrastructure.
• Monitor system performance and provide troubleshooting support for hardware and software issues.

Cybersecurity & Data Protection:

• Implement and maintain robust cybersecurity policies and procedures.
• Ensure data protection and compliance with regulations such as GDPR or other relevant standards.
• Regularly update and test disaster recovery plans and backups.

Vendor Management & Procurement:

• Manage relationships with external vendors and service providers.
• Negotiate contracts and service agreements to ensure the best value for the organization.
• Oversee the procurement of new hardware, software, and other IT-related equipment.

IT Support & Troubleshooting:

• Provide level-3 technical support to resolve escalated IT issues.
• Ensure the availability of IT helpdesk support for employees and other stakeholders.

Innovation & Continuous Improvement:

• Stay updated on emerging technologies and trends to ensure the organization remains competitive.
• Drive innovation and identify opportunities to improve IT processes and services.