IT Help desk Specialist

Company Overview:
Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
Our Engineering
For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
About the Role:
We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.

​​Here's what you'll be doing at Bosta.

• Installs and configures computer hardware, software, systems, printers and scanners.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Repairs and replace equipment as necessary.
• Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member.
• Coordinates and supports end-user issues remotely and on-site.
• Provides 1st level support on the cloud based and on premise IT infrastructure
• Provides IT Manager with the regular reports like inventory, pending POs, weekly plan and other checklists.
• Provides technical assistance to the rest of the helpdesk team.
• Works on implementations in new sites and assists the team.

Job Requirements:

• Minimum of 3 years of experience in IT technical support 
• BSc/BA in IT, Computer Science or relevant field
• Troubleshooting skills and problem-solving
• Excellent communication skills
• Good understanding of computer systems and other tech products in the market
• Experience with ticketing and service management systems
• Relevant IT Technical Support Courses like CompTIA A+ or similar
• CCNA is a plus