Job Description
IT Help Desk09-10-2024
Responsibilities
- Support, maintain, or manage all desktop/mobile support operations.
- Diagnose and resolve technical issues related to 1- Equipment provisioning Windows, Macintosh, iOS, and Android-based hardware (laptops, tablets, cell phones, desk phones). 2- Microsoft Office applications. 3- Zoom / Teams conferencing system(s). 4- Copiers, printers, scanners. 5- Hosted email service on Microsoft 365.
- On/off-board new users and corresponding devices.
- Work with switches, routers, firewall and wireless equipment.
- Support end-users with IT-related problems in a responsive and service-oriented manner.
- Setup, manage, and handle maintenance of IT-related equipment.
- Train staff with IT-related equipment.
- Assist the IT Team with project work to grow the technology infrastructure of the organization.
- Assist with the troubleshooting, installation, and implementation of systems.
- Monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.
- Maintain information architectures (data, application, network) ensuring the system is on-line daily.
- Maintain hardware and software maintenance agreements to ensure integrity of operations processes.
- Document problems and solutions for future reference.
- Provide step-by-step guidance to walk users through the resolution process.
- Escalate unresolved issues to senior technicians when necessary.
- Maintain a professional and helpful demeanor while interacting with users.
- Stay up to date on new technologies and software through ongoing training.
Required skills and experience
- Bachelor of Engineering or Information Systems or Computer Science.
- 1-2 years in IT or Business Systems.
- Advanced knowledge of Windows and Mac clients, and iOS devices.
- Having relevant certifications like CompTIA A+, CompTIA N+, MCSA, CCNA is a must.
- Basic understanding of network and Wi-Fi services.
- Basic understanding of firewall, VPN and VMWare vSphere.
- Excellent command of English is a must.
Job Details
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Job Location
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Egypt
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Company Industry
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Other Business Support Services
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Company Type
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Employer (Private Sector)
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified
