1. Manage the Implementation of the delivery assurance Framework and Processes.
2. Track and report the conformance to plans and expectations of IT and Business oriented initiatives and engagements.
3. Work with Product and other IT Teams to deliver against plans, in addition to work closely with Program/Project Managers and Scrum Masters to ensure Software Development Life Cycle (SDLC) is followed.
4. Conduct ongoing reviews of the health of Transformation Programs, Demands and IT Projects, in accordance with the Delivery Assurance processes.
5. Ensure that all participants and stakeholders are appropriately informed, involved and have visibility throughout each review period.
6. Ensure that the Delivery Assurance Officer is reporting the agreed KPIs for measurement of program’s health and that it is appropriately collated.
7. Monitor the Delivery Assurance Officer contribution to the prioritisation of remedial and mitigating actions identified during ongoing programs, demands and projects health checks.
8. Report on delivery assurance status and progress, ensuring that the tools are fit for purpose and documentation is up-to-date.
Day-to-day operations
9. Supervise the day to day operations of the IT Delivery Assurance team providing some guidance in the related area, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards.