IT Computer Operator Supervisor

BASIC FUNCTION:

• To provide operational assistance to the Shift Leader in performing daily computer operations for the bank
• During assigned shift, enforces standards and methods for the physical security of the installation. Directs operation of all data processing equipment.
• Performs all changes to the operating systems and application as instructed. Adjusts operating system configuration as required by test, pre-production and production system schedules. Provides records required to supplement the console log, incident report, computer utilization and data set backup.

• Monitors all the systems, takes the necessary action and provides assistance to the all users and solves the software problems.

WORK PERFORMED & MAJOR DUTIES:

• Positive ranking from Auditors and IT security department for all IT registers managed by department
• Runs end of day daily/monthly/yearly cycles as per established procedures.
• Act as 1st support to solve EOD problems.
• Follows up recovery procedures for EOD.
• Monitors performance of production functions which cover equipment and running of jobs.
• Performs and ensures that necessary backups are done and are ready for delivery to the offsite locations.
• Estimates materials requirement, such as paper, tapes and printer ribbons.
• Enforces procedural and security standards for operations functions.
• Completes shift reports/incident report logs and completes problem report in case of not solving the problem.
• Sorts out and distributes reports as required.
• Monitors all ATM network after office hours and during holidays and advises concerned parties on latest status.
• Suggests improvements / scheduling of production jobs in order to increase efficiency of the system.
• Sets and operates computer peripheral devices and performs necessary cleaning.
• Monitors all delivery channels hardware and Software and takes appropriate action.
• Provides on the job training for trainee Computer Operators.
• Enhances knowledge of AS400 / iSeries Operating Systems, Upgrade, PTF, IPL, Flash Storage  & installation application through practical & reading manuals.
• Supports desktop, printers, laptops, mobiles and other peripherals that includes but not limited to new installation, fixing problems and shifting.
• Grants/deletes/modifies users' access to application.
• Maintains the users limit for all branches.
• Updates security profile for EBA, Swift, IT and Windows logon.
• Shift of PCs and equipment.
• Configures users profile on PC.
• Installs & updates applications software. 
• Creates users profile & e-mail.
• Creates, deletes and modifies users.
• Performs any other related duties as assigned.

WORK CONTACTS:

• IBM and other hardware and software vendors- Problem Reporting
• IT support staff- Problem Reporting
• Have frequent contacts with immediate associates to exchange information.

 FREEDOM TO ACT:

• Reports to IT Command Lead
• Performs duties according to defined procedures. Work assignment is reviewed on completion of shift.

ACCESS TO CONFIDENTIAL INFORMATION:

• Has access to all information contained in the major applications systems and the bank network. Information disclosure can cause embarrassment and may be detrimental to the bank interests.