IT Asset Management Engineer

• Maintain an accurate inventory of all devices.

• Use asset management software to track the number of devices.
• Perform asset tagging and verification for all IT equipment, ensuring accurate records in the asset management system.
• Conduct regular audits of IT assets to verify inventory accuracy and compliance.
• Setup new IT infrastructure and upgrade existing system as required.
• Maintain records of device assignments and track changes.
• Ensure all asset information is up-to-date and accurately recorded in the asset management system.
• Generate reports on asset status, usage, and lifecycle for management review.
• Ensure all devices comply with organizational policies and industry standards.
• Manage warranties and service agreements for devices.
• Report any issues or discrepancies to the IT Asset SR Manager in a timely manner.
• Install and configure hardware and software, including desktops, laptops, servers, printers, and network devices.
• Address issues related to device performance and availability.
• Manage the lifecycle of IT assets from procurement to disposal

Key Result Areas

• Efficient and accurate installation and configuration of IT systems.
• High levels of client satisfaction through effective communication and timely issue resolution.
• Accurate asset tagging, verification, and inventory management.
• Minimal downtime and optimal performance of IT systems and networks.
• Timely completion of scheduled maintenance and updates.
• Successful resolution of technical issues within defined service level agreements (SLAs).
• Effective training and support provided to clients, enhancing their IT proficiency.
• Compliance with company policies, procedures, and industry standards.
• Effective collaboration with other IT team members and departments.
• Continuous improvement of IT processes and procedures based on feedback and best practices.
• Effective management of IT projects from planning to execution and post-implementation review.
• High accuracy in maintaining and updating IT asset management records.
• Proactive identification and mitigation of potential IT risks and vulnerabilities.
• Successful execution of IT audits and compliance checks.
• Positive feedback from clients and colleagues on performance and professionalism.
• Achievement of key performance indicators (KPIs) related to service delivery and client satisfaction.
• Efficient use of resources and cost-effective management of IT assets.
• Successful implementation of new IT solutions and technologies.
• Contribution to the development of IT strategies and initiatives.
• Maintenance of a secure and compliant IT environment