IT And Admin Help Desk

Key Responsibilities:

IT Support:

• Act as the first point of contact for technical support issues, including hardware, software, and network problems.

  
  

• Diagnose and resolve technical issues related to computers, printers, and other office equipment.

  
  

• Provide support for various software applications, including troubleshooting and guiding users through problem-solving steps.

  
  

• Install, configure, and update software and hardware as required.

  
  

• Manage user accounts and permissions, including setting up new accounts and deactivating old ones.

  
  

• Maintain IT inventory, including tracking and ordering equipment and supplies.

  
  

• Assist with onboarding new employees by setting up workstations and providing initial training on IT systems.

  
  

• Ensure compliance with company policies and procedures related to IT usage and data security.

  
  

• Prepare reports and documentation as needed for IT projects and administrative purposes.

  
  

• Coordinate with external vendors and service providers for IT-related services and support.

  
  

Administrative Support:

• Perform general office administrative tasks, such as Sending emails, maintatingng filling system, greeting customers, coordinating meetings, and handling correspondence.

  
  

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).

  
  

• 1:3 Years of experience.

  
  

• Proven experience in IT support, with a strong understanding of computer systems, software, and network basics.

  
  

• Proficiency in Microsoft Office Suite, operating systems (Windows, macOS), and common business applications.

  
  

• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.

  
  

• Excellent communication skills, with the ability to explain technical concepts to non-technical users.

  
  

• Organizational skills and attention to detail for managing both IT support and administrative tasks.

  
  

• Ability to work independently and as part of a team in a fast-paced environment.

  
  

Preferred Qualifications:

• IT certifications such as CompTIA A+ & Network A+, Microsoft Certified IT Professional (MCITP), or similar credentials.

  
  

• ITIL Foundation Certification

  
  

• Experience with IT ticketing systems and remote support tools.

  
  

• Knowledge of network configurations and basic cybersecurity practices.

  
  

Physical Requirements:

• Ability to lift and transport IT equipment (e.g., computers, printers) as needed.

  
  

• Sitting for extended periods and working at a computer desk.