Key Responsibilities:
IT Support:
Act as the first point of contact for technical support issues, including hardware, software, and network problems.
Diagnose and resolve technical issues related to computers, printers, and other office equipment.
Provide support for various software applications, including troubleshooting and guiding users through problem-solving steps.
Install, configure, and update software and hardware as required.
Manage user accounts and permissions, including setting up new accounts and deactivating old ones.
Maintain IT inventory, including tracking and ordering equipment and supplies.
Assist with onboarding new employees by setting up workstations and providing initial training on IT systems.
Ensure compliance with company policies and procedures related to IT usage and data security.
Prepare reports and documentation as needed for IT projects and administrative purposes.
Coordinate with external vendors and service providers for IT-related services and support.
Administrative Support:
Perform general office administrative tasks, such as Sending emails, maintatingng filling system, greeting customers, coordinating meetings, and handling correspondence.
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).
1:3 Years of experience.
Proven experience in IT support, with a strong understanding of computer systems, software, and network basics.
Proficiency in Microsoft Office Suite, operating systems (Windows, macOS), and common business applications.
Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Organizational skills and attention to detail for managing both IT support and administrative tasks.
Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications:
IT certifications such as CompTIA A+ & Network A+, Microsoft Certified IT Professional (MCITP), or similar credentials.
ITIL Foundation Certification
Experience with IT ticketing systems and remote support tools.
Knowledge of network configurations and basic cybersecurity practices.
Physical Requirements:
Ability to lift and transport IT equipment (e.g., computers, printers) as needed.
Sitting for extended periods and working at a computer desk.