Integrated Marketing Services Supervisor POSITION SNAPSHOT
Location: Nestlé Business Services Cairo
Company: Nestlé Egypt
Full-time/ Hybrid Model
POSITION SUMMARY
Accountable for the overall operational excellence and delivery of social media Listening Service Line across the projects. Responsible for evolution of service line in collaboration with solution leads and NBS centers. Managing team members and workstreams to bring value to the business by ensuring consistent first-time right service delivery. Identifying, analyzing, solving and presenting viable integrated solutions to address business problems.
A DAY IN THE LIFE …
- Drives service and solution evolution and develops expertise, cross-functional alignment (MSE, Market, Function, Agency, IBS) as an extension of the Business and the operations expert. Leads implementation of new ways of working for specific projects within the service line.
- Manages relationships with key business partners in market, business or Function. Ensuring partner expectations are met and exceeded through service orientation, Total Service Quality etc.
- Process management. Overseeing social media listening services in Integrated Marketing Services Department, ensuring the Project KPIs and deliverables
- Develops and evolving workflows and processes to scale services for the IMS department and maximize productivity of the team.
- People management, coaching, mentoring. People development. Objective setting and alignment with OMP. Control/feedback/recognition of objective achievement.
- Shift Management and Resource planning to ensure the flowless delivery of the listening activities. Business Continuity Management - Global EWR (24hours recovery strategy)
- Staffing/Recruitment. Talent management.
- Aligns and implements needed actions supporting planned transitions and inflows. Creates proposals for scope increase and ensuring social/digital best practices are included.
+ University Degree (eg. marketing, business studies, communications, journalism, media studies, psychology) required.
+ Experience in Marketing or in Sales at Nestlé or equivalent FMCG preferred.
+ Paid or voluntary work experience gained with a media evaluation company or within marketing/CES or B2B preferred.
+ Project Management Experience, or experience of leading and coordinating complex tasks where the leadership and management skills were required.
+ Experience in Auditing / QA / Controls.
+ English language proficiency both written and spoken. "
+ Experience working with social media listening and monitoring tools (Sprinklr, Talkwalker, other)
+ Website analysis using Google Analytics or another tool.
+ MS Excel, PowerPoint, and Word
+ Understanding of digital marketing, digital media, digital channels and metrics.
+ Understanding of P.O.E.M.
+ Analytical skills
+ Data management
+ Strong presentation skills to Partners and Stakeholders.
+ Knowledge of the SucsessFactors for People Management and Resource Planning
+ Coaching and Mentoring Skills
Integrated Marketing Services Supervisor
POSITION SNAPSHOT Location: Nestlé Business Services Cairo
Company: Nestlé Egypt
Full-time/ Hybrid Model
POSITION SUMMARY
Accountable for the overall operational excellence and delivery of social media Listening Service Line across the projects. Responsible for evolution of service line in collaboration with solution leads and NBS centers. Managing team members and workstreams to bring value to the business by ensuring consistent first-time right service delivery. Identifying, analyzing, solving and presenting viable integrated solutions to address business problems.
A DAY IN THE LIFE …
- Drives service and solution evolution and develops expertise, cross-functional alignment (MSE, Market, Function, Agency, IBS) as an extension of the Business and the operations expert. Leads implementation of new ways of working for specific projects within the service line.
- Manages relationships with key business partners in market, business or Function. Ensuring partner expectations are met and exceeded through service orientation, Total Service Quality etc.
- Process management. Overseeing social media listening services in Integrated Marketing Services Department, ensuring the Project KPIs and deliverables
- Develops and evolving workflows and processes to scale services for the IMS department and maximize productivity of the team.
- People management, coaching, mentoring. People development. Objective setting and alignment with OMP. Control/feedback/recognition of objective achievement.
- Shift Management and Resource planning to ensure the flowless delivery of the listening activities. Business Continuity Management - Global EWR (24hours recovery strategy)
- Staffing/Recruitment. Talent management.
- Aligns and implements needed actions supporting planned transitions and inflows. Creates proposals for scope increase and ensuring social/digital best practices are included.
+ University Degree (eg. marketing, business studies, communications, journalism, media studies, psychology) required.
+ Experience in Marketing or in Sales at Nestlé or equivalent FMCG preferred.
+ Paid or voluntary work experience gained with a media evaluation company or within marketing/CES or B2B preferred.
+ Project Management Experience, or experience of leading and coordinating complex tasks where the leadership and management skills were required.
+ Experience in Auditing / QA / Controls.
+ English language proficiency both written and spoken. "
+ Experience working with social media listening and monitoring tools (Sprinklr, Talkwalker, other)
+ Website analysis using Google Analytics or another tool.
+ MS Excel, PowerPoint, and Word
+ Understanding of digital marketing, digital media, digital channels and metrics.
+ Understanding of P.O.E.M.
+ Analytical skills
+ Data management
+ Strong presentation skills to Partners and Stakeholders.
+ Knowledge of the SucsessFactors for People Management and Resource Planning
+ Coaching and Mentoring Skills
