Job Description
. Researching required information using available resources
∙Handling and resolving customer complaints regarding product sales to customer service
problems.
∙Providing customers with the organization’s service information.
∙Answering phones & Messages from customers professionally and responding to customer
inquiries, Requests and complaints.
∙Processing forms, orders, and applications requested by the customers.
∙Identifying, escalating priority issues and reporting to the concerned teams
∙Following up complicated customer calls where required.
∙Completing call notes and call reports as necessary .
∙Obtaining and evaluating all relevant data to handle complaints and inquiries.
∙Recording details of comments, inquiries, complaints, and actions taken.
∙Managing administration, communicating and coordinating with internal departments.
Requirements6 months+ years of experience as an Insurance Call Center Agent
Working in the insurance industry is a must
Job Details
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Job Location
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Cairo Egypt
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified
