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Insights Operational Manager

12 days ago 2024/08/13
Work From Home
Mid Career · 2-3 years of experience

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Job Description

  • Implement objectives and communicate them with the team, thus ensuring they always work based on updated information.
  • Distribute tasks among the team, with a fair and even allocation of reports.
  • Analyze media content to draw meaningful insights and help with furthering clients' business goals.
  • Identify and summarize key topics of interest as per the client's requirements.
  • Issue high-quality client reports, qualitative and/or quantitative, by always respecting the tight deadlines, and by including tables and charts that visualize data, along with summaries and narratives that conclude the findings.
  • Provide detailed quality checks for the reports delivered by team members and ensure they meet client standards.
  • Improve overall efficiency of the report writing process and maintain a profitability above 30%.
  • Liaise with the Insights Quality Assurance Editors to identify error trends and points of improvement in team members and suggest training plans. 
  • Coordinate closely with the project operation team, thus ensuring the accuracy and relevancy of search queries, based on client requirements.
  • Liaise with the Coding team to plan workflows and ensure reports are delivered on time.
  • Coordinate with Client Success, regularly, to review, understand and ensure client requirements are met.
  • Play an integral role in working cohesively with the team to ensure all deliverables and tasks are performed efficiently and within the set deadlines.
  • Support, guide insight analysts, insight quality assurance editors and insight managers, evaluate their performance and recommend trainings if need be, in coordination with HR Department and Insights Director.
  • Fill on TICK the time allocated for every assignment/report, on a regular basis, ensure the team is filling their tasks on TICK and update concerned parties on employees’ status change (new joiner, leaver, transfer, etc.).
  • Comply with CARMA policies and procedures and support CARMA mission and vision.
  • Perform other job-related duties as assigned by direct manager.

Skills

Behavioral Skills

  • Attention to Details
  • Accountability and Ownership
  • Self-motivation
  • Relationship Building
  • Flexibility
  • Organizational Commitment
  • Problem Solving
  • Balanced Decision-Making
  • Planning and Organizing
  • Cultural Awareness
  • Stress Management
  • Leadership


Technical Competencies/Skills 

  • Knowledge in MS Office, mainly PowerPoint and Excel
  • Excellent command of English and Arabic
  • Excellent report writing skills

Education

  • BA in Journalism, Business Analytics, Communication, Advertising, Marketing, Public Relations or any related field.


Experience

  • At least 3 years of experience in an analytical role (including data analysis, market research) within marketing research, media intelligence and data technology or consulting firm.
  • Familiar with data visualization and dashboard tools, Microsoft Excel, pivot tables, etc.
  • Experience in both qualitative and quantitative reporting.
  • At least 2 years of experience in a managerial position.

Job Details

Job Location
Cairo Egypt
Company Industry
Market Research; Public Relations (PR); Management Consulting
Company Type
Employer (Private Sector)
Job Role
Management
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Career Level
Mid Career
Years of Experience
Min: 2 Max: 3
Nationality
Egypt
Degree
Bachelor's degree / higher diploma

Education

Journalism And Communication Studies

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