Job Description
Purpose of the Job
Reaching out to existing or potential customers by analyzing their business needs and convince them by choosing Aramex as a business partner to increase opportunities and close the deal with maintaining strategic customer relations.
Job Description
- Identify business development opportunities from customers
- Making Market Research to identify the market share and opportunities
- Monitor customers’ receivables and drive them to pay as per Aramex standards
- Meet CRM KPIs (daily calls target & distribution, opportunities, etc…)
- Ensure the integrity and accuracy of data updated in the CRM system
- Ensure customer contracts are valid and ensure they are renewed on time
- Regain the highest number of inactive customers and new clients to increase revenue
- Understand and execute pipeline, forecasting, and revenue projections
- Drive the use of e-Tools across all customers
- Ensure privacy and confidentiality of customer data in line with the company data security policies
- Collaborate with the team to achieve its objectives and targets
- Increase cross selling and up-selling opportunities
- Analyze customers performance to increase growth and production
- Prepare / Assist in preparing offers and rates for customers
- Follow up with Accounting Team in terms of pending claims and billing adjustment of customers along with the COD transfers
- Go the “extra mile” to meet sales quota and facilitate future sales
- Create strategic relationship with customers to maintain the business
Job Responsibilities - Experience and Education
- Bachelor's degree in business or any related fields
- 2-3 experience in E-commerce is a must
- Excellent communication skills
- Very Good English speaking and written
- Very good negotiator
- Very Good in analyzing data
- Familiar with Microsoft Application (Excel ,PowerPoint)
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
