Execute and operate all Data center operations activities over 24/7 shift base covering Datawarehouse and Billing cycles generation and backup , housekeeping and monitoring activities for all Vodafone Egypt systems hosted in the Vodafone Egypt datacenter .
Data Processing,
Data Center Experience, Reporting Skills, Supply Management, Independence, Productivity, Confidentiality, Documentation Skills, Problem Solving Positive service attitude.
Key accountabilities and decision ownership:
• Maintains the quality criteria of the processes adopted by the service.
• Monitor and reports the Datacenter activities and performance status 24/7 as L1 .
• Develops the lessons learned and make sure that the service delivery is up to quality requirements and trigger the process improvements.
• Handles service quality escalations for the activities in scope of the service to L2 support teams .
• Ensures that the knowledge base is up to date.
• Receiving and cascading the knowledge to the team members.
• B.Sc. in Computer or Communication Engineering or Computer Science is a plus (not mandatory)
• 1 / 3 year IT experience (Familiar with Technical support field)
• Excellent written and spoken English is a must.
• OS intermediate level of knowledge (Linux & Win )
Must have technical / professional qualifications:
• Good troubleshooting skills
• Different Operating Systems Knowledge (Microsoft , Unix / Linux, etc...)
• Sell scripting knowledge is a plus
• ITIL knowledge is a must.
• Experience using different analytics & reporting tools
• Identification of coherences between individual messages of systems and customers
