HR Admin & OM Associate – Turkish Speaker POSITION SNAPSHOT
Location: Egypt, Cairo
Business unit: HR
Position Summary
Execution of operational HR Administration activities in scope of service with accuracy and timeliness for all markets that are being serviced.
Ensure the accuracy and timeliness of services delivered to IBPs is in accordance with Local legislation of respective Market and Service Level Agreements as agreed and signed with the IBP.
A day in the life of...
Execute accurately and timely daily operational activities and functions: Personal Administration – processing in SAP hire / rehire, transfer, promotion, end of employment, update personal details. Time Management – manage in SAP work schedules, resolve anomalies, manage absences / attendances, evaluate time, reporting. Payroll administration– manage additional and recurring payments and deductions. Providing answers to the written and oral requests received from the employees of the market in scope. Reporting – preparing reporting to IBPs and state authorities.
To ensure quality and timeliness of solving all enquiries, received by e-mail (Case Management)/web-form to offer appropriate information to employees of IBPs that are serviced (
in case when CRC is internal)"
Analyze and follow-up the legislation changes of the countries in scope related to the daily operational activities. Knowledge and compliance to Collective agreements of the Market locations when performing the operational activities" Communicate with the state authorities in the Markets where applicable on the topics of employees' payments/deductions processing (courts, social funds, tax authorities etc.) using local language where required Processing of documentation and queries of the respective Market using local language (if required) Ensure ongoing proactive cooperation with PY team, Contact Centre and Market Local stakeholders in consistent improving of current process and stabilizing the quality of service delivered. Manages HR information in SAP Maintains employee life events: hire actions for new employees, end of employment employees as well as hire action and end of employment for externals Maintains employee movements: changes in personnel action and position Ensures payroll for employees: maintain basic pay information upon promotion and confirmation, change in bank details (Payroll and Travel and Expense) Ensures proper payroll income and deductions: computes, prepares and reconciles where appropriate all cash compensation, benefits, allowances and other advances and payments Safe keeps and manages files where applicable Administers Time Management: leave quotas Validates Salaries, Allowances, Leaves and ensures upload and will reflect for payroll Adjusts and Maintains Time Entries, Allowances, Leaves manually on SAP Reviews loan application and other benefit documents and requirements submitted by benefit availers. Prepares salary analysis to determine loan eligibility, where appropriate Process benefits of transferred staff such as transportation allowance, rent subsidy, infant feeding scheme, and burial benefits, out- of- the pocket benefits, per diem, etc. Process retirement and death benefits Process other Benefits unique to each market in-scope of NBS.
What will make you successful
Full proficiency in Turkish language is a must Very Good English is required Prior experience at least 1 year in HR Administration, PY or CRC Strong customer service skills, including aptitude for working with personnel at all organizational levels; Experience in working with computer data bases or in accountancy is preferable; Proficiency in English (pre-intermediate level/upper-intermediate depending on the market that is serviced); Local language of market that is being serviced (if required); Extensive knowledge of local company organization, people, history, culture Suitable seniority to reflect importance of the role Credibility throughout the company Business understanding Good understanding of Data and IS related matters Proven communication, management and negotiation skills
HR Admin & OM Associate – Turkish Speaker
POSITION SNAPSHOT Location: Egypt, Cairo
Business unit: HR
Position Summary
Execution of operational HR Administration activities in scope of service with accuracy and timeliness for all markets that are being serviced.
Ensure the accuracy and timeliness of services delivered to IBPs is in accordance with Local legislation of respective Market and Service Level Agreements as agreed and signed with the IBP.
A day in the life of...
Execute accurately and timely daily operational activities and functions: Personal Administration – processing in SAP hire / rehire, transfer, promotion, end of employment, update personal details. Time Management – manage in SAP work schedules, resolve anomalies, manage absences / attendances, evaluate time, reporting. Payroll administration– manage additional and recurring payments and deductions. Providing answers to the written and oral requests received from the employees of the market in scope. Reporting – preparing reporting to IBPs and state authorities.
To ensure quality and timeliness of solving all enquiries, received by e-mail (Case Management)/web-form to offer appropriate information to employees of IBPs that are serviced (
in case when CRC is internal)"
Analyze and follow-up the legislation changes of the countries in scope related to the daily operational activities. Knowledge and compliance to Collective agreements of the Market locations when performing the operational activities" Communicate with the state authorities in the Markets where applicable on the topics of employees' payments/deductions processing (courts, social funds, tax authorities etc.) using local language where required Processing of documentation and queries of the respective Market using local language (if required) Ensure ongoing proactive cooperation with PY team, Contact Centre and Market Local stakeholders in consistent improving of current process and stabilizing the quality of service delivered. Manages HR information in SAP Maintains employee life events: hire actions for new employees, end of employment employees as well as hire action and end of employment for externals Maintains employee movements: changes in personnel action and position Ensures payroll for employees: maintain basic pay information upon promotion and confirmation, change in bank details (Payroll and Travel and Expense) Ensures proper payroll income and deductions: computes, prepares and reconciles where appropriate all cash compensation, benefits, allowances and other advances and payments Safe keeps and manages files where applicable Administers Time Management: leave quotas Validates Salaries, Allowances, Leaves and ensures upload and will reflect for payroll Adjusts and Maintains Time Entries, Allowances, Leaves manually on SAP Reviews loan application and other benefit documents and requirements submitted by benefit availers. Prepares salary analysis to determine loan eligibility, where appropriate Process benefits of transferred staff such as transportation allowance, rent subsidy, infant feeding scheme, and burial benefits, out- of- the pocket benefits, per diem, etc. Process retirement and death benefits * Process other Benefits unique
