Housekeeping Group Leader | IKEA | Cairo Festival City

Job Requisition ID: 166774 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role: To provide support to Health & Safety Management department in daily operations and lead the team.

What you will do:

• Deliver consistent Soft Services in line with company standards, contract specifications, and KPIs.
• Drive IKEA employee engagement and participation.
• Ensure compliance with health & safety, hygiene, and statutory regulations.
• Oversee cleaning, housekeeping, waste management, and contract terms.
• Identify service improvements and recommend enhancements to IKEA.
• Introduce innovations and efficiencies aligned with market trends.
• Manage budgets, forecasts, and spending control, ensuring cost-effective delivery.
• Track SLAs, report on performance, and implement action plans.
• Conduct audits and ensure vendor compliance with IKEA procedures.
• Promote safety awareness and conduct bi-weekly safety discussions.
• Lead employee development, performance management, and engagement via the Focus on Five plan.
• Arrange and attend monthly and quarterly subcontractor review meetings.

What you will need:

• 5 years proven experience in soft service
• previous experience in leading a team
• Strong communication skills
• Good financial acumen, ability to work to a budget.
• Ability to understand data, spot trends and prepare reports

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.