Job Description
Company Description
Welcome to Sofitel Cairo Downtown, a new destination in the heart of Cairo, combining luxury, elegance, and French art de vivre, We are seeking an experienced and dynamic Hotel Manager to join our team. Egypt. As the Hotel Manager, you will be responsible for overseeing all aspects of our hotel operations, ensuring exceptional guest experiences, and driving business growth.
Job Description
Main Duties:
- Lead and inspire a team of department heads to deliver outstanding service and maintain high operational standards
- Develop and implement strategies to maximize revenue, occupancy rates, and guest satisfaction
- Oversee financial management, including budgeting, forecasting, and cost control measures
- Ensure compliance with all relevant laws, regulations, and company policies
- Handle guest complaints and resolve issues promptly and effectively
- Coordinate with sales and marketing teams to develop and implement promotional strategies
- Conduct regular inspections of hotel facilities to maintain cleanliness and safety standards
- Implement and monitor quality management systems to achieve and exceed industry standards
- Identify training needs and coordinate with HR to develop and execute learning programs
- Stay informed about industry trends and implement innovative practices to maintain a competitive edge
- Manage vendor relationships and negotiate contracts to optimize operational efficiency
- Analyze performance metrics and make data-driven decisions to improve hotel operations
Qualifications
- Master's Degree or Diploma in Hospitality Management or related field
- 10-15 years of experience in 4-5 star hotel management, with a proven track record of success
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Advanced problem-solving and decision-making capabilities
- Customer-centric mindset with a passion for delivering exceptional guest experiences
- Proficiency in financial management and budgeting
- In-depth knowledge of hotel operations, standards, and best practices
- Expertise in revenue management and yield optimization
- Proficiency in hotel management software and systems
- Fluency in Arabic and English; additional languages are a plus
- Experience in crisis management and ability to handle high-pressure situations
- Strong analytical skills and ability to interpret data for strategic decision-making
- Adaptability and willingness to embrace change in a dynamic industry
