About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About The Role
Four Seasons Hotel Alexandria at San Stefano is looking for a Hotel Assistant Manager who will be responsible of the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
What You Will Do
1- Manage the staff at the Front Desk. Interviews, trains and schedules the staff. Conduct Performance Evaluations and disciplines staff when needed.
2- Coordinate arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
3- Resolve customer complaints from all areas of the hotel, handling all guest
interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
What You Bring
1- Reading, writing and oral proficiency in the English language.
2- Bachelor's Degree
3- Strong supervisory and managerial skills.
4- The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
5- Has the ability to understand and comply with upscale luxuries Hotel operation standards.
What We Offer
1. Competitive Salary, wages, and a comprehensive benefits package
2. Excellent Training and Development opportunities
3. Complimentary Dry Cleaning for Employee Uniforms
4. Complimentary Employee Meals
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