Louisiana State University of Alexandria is a publicly supported institution that provides undergraduate level college education to the citizens of Central Louisiana. The university is a unit of the LSU System and operates under the auspices of the Louisiana Board of Regents. LSUA is located in Rapides Parish.
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Job Posting Title:
Help Desk Support Specialist
Position Type:
Professional / Unclassified
Department:
LSUA FA - Information Technologies (Jason Paul Normand (00000444))
Work Location:
LSU - Alexandria
Pay Grade:
Professional Hourly
Job Description:
JOB DESCRIPTION
DEPARTMENT: Information & Educational Technology Services (IET Services)
POSITION TITLE: Help Desk Support Specialist
SUPERVISOR: Chief Information Officer
RESPONSIBILITIES:
Provide technical assistance to students, faculty , and staff in classrooms, offices, and computer labs Perform help desk duties by creating help desk support tickets and resolving the issue or assigning to appropriate person Assist in setting up and maintaining computer labs (including pc setup, WAN / LAN setup , installing software/hardware & troubleshooting computer problems) Respond to user reports of trouble or malfunctions with basic pc / software problems in labs, offices, and classrooms (includes network connectivity, hardware, and software) Assist students with the task of establishing their username and logging into computers on the network and managing their Active Directory accounts. Create, manage, and administer user account, email account, and user access requests. Provide one-on-one training to student on myLSUA (campus intranet), online course software, email , Moodle, etc. Assist with CMS questions/problems such as students with questions about logon problems and faculty with student drop/ add changes. Assist students with online registration system including questions about logging in and adding/dropping classes. Assist in assessing and preparing facilities (computer labs/offices) for installation of network components (includes assembly of cable and connectors for network configuration) Operate, manage, and troubleshoot compressed video equipment, Zoom, and MS Teams for remote learning Setup multi-media equipment for presentations (including laptops, projec t ors, and audio-visual) Assist faculty with the use of multi-media equipment in classrooms Assist faculty and staff with basic telecommunication questions/problems Assist with the procurement of computers, printers , networking components, etc for IET Services and other departments. Supervise student workers in various projects (including training, assigning appropriate tasks, and collecting and reviewing student time sheets for payroll) . Update equipment inventory (including computer/printers campus-wide) as items are moved. Completes annual inventory according to campus policy. Maintains budget reports for IET Services, Student Technology Fee, and other IT related grants . Update respective department spreadsheets and match with ledgers from Accounti ng Services for accuracy. Other duties as assigned.
QUALIFICATIONS (minimum):
+ A baccalaureate degree.
Substitutions:
+ 4 years of professional level technical support experience will substitute for the degree.
HOURS: Eight (8) hours per day, Monday - Friday 40 hours a week.
Additional hours worked as needed.
LOCATION: Bo Nipper ( Technology Center)
Additional Job Description:
Competencies:
None
Special Instructions:
Application Instructions:
Please attach a Resume/CV, a cover letter, 3 references and unofficial transcripts. Official transcripts will be required upon hire.
Questions or concerns about your application should be directed to LSUA Human Resources at 318-473-6401 or HumanResources@lsua.edu.
Please attach all transcripts for proof of education.
Background check required for hire.
Posting Date:
August 19, 2024
Closing Date (Open Until Filled if No Date Specified):
September 18, 2024
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSUA offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
LSUA is an Equal Opportunity Employer and SAME Agency:
LSUA believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSUA is committed to diversity and inclusivity, please see LSUA’s .
LSUA is also designated as a agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management (hrm@lsua.edu).
HCM Contact Information:
Questions or concerns can be directed to the LSU Human Resources Management Office at 318-473-6401 or emailed hrm@lsua.edu
LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences.
The University comprises of nine institutions:
Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center* Any other college, university, school, institution,
