Job Description
Join our Mission to Lead the Future of Snacking. Make It With Pride.
You will implement the operational capabilities of the business and support the operational elements for the market. You will coordinate route planning, system capabilities and tools management for the sales team.
How you will contribute
You will:
Coordinate and initiate customer and employee master data changes for sales including processing of data. Support the implementation of organizational realignments for master data and administrative processes. Support the revision/development of relevant sales policies and administrative processes including the provision in suitable media. Test for system implementation and system changes working closely with sales as well as various internal departments and external service providers. Identify and implement master data simplification opportunities.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in customer service, logistics or sales support Basic knowledge of sales systems and tools (including SAP and MS Excel) Solid communication and problem solving skills Ability to handle and resolve multiple queries, respond quickly and maintain composure
More about this role
1. Sales Strategy and Planning:
Develop and implement effective sales strategies to achieve organizational sales targets and while delivering Sales fundamental KPIs across channels. Analyze market trends, customers behaviors, and competitor activities to inform strategic planning and decision-making. Participate in Sales budgets, forecasting cycles, and IBP planning. Participate & lead activity planning supporting company categories & brands across channels & regions. Execute Route to market & Sales digitalization projects & expansions ensuring we build a strong, optimized, & effective sales organization. Identify, & execute Coverage optimization & expansion opportunities & projects.
2. Team Leadership and Management:
Lead, motivate, and manage the sales team, ensuring the achievement of individual and team targets. Provide coaching, mentoring, and professional development opportunities for the sales team. Foster a collaborative and high-performance culture within the sales department. Lead & work with distributor key functions to ensure smooth & optimized sales operations.
3. Customer Relationship Management:
Build and maintain strong relationships with key customers, distributors, and retail partners. Develop and implement customer engagement plans to enhance customer satisfaction and loyalty. Address and resolve customer issues and complaints in a timely and effective manner.
4. Sales Operations:
Oversee the development and implementation of sales processes and systems to enhance efficiency and effectiveness. Ensure compliance with company policies, industry regulations, and best practices in sales operations. Collaborate with other departments such as marketing, finance, and supply chain to ensure alignment and support for sales initiatives.
5. Performance Monitoring and Reporting:
Monitor and analyze sales performance metrics to identify areas for improvement and opportunities for growth. Prepare regular sales performance reports for senior management, providing insights and recommendations. Implement corrective actions to address performance gaps and optimize sales outcomes. Work closely with Sales capability team to identify performance gaps, required capability programs, while ensuring effective delivery of these programs for relevant teams.
Education / Certifications:
Bachelor’s degree, a degree in business administration, Marketing, or a related field is preferred.
Job specific requirements:
Minimum of 15 years of experience in sales, with at least 5 years in a leadership role within the FMCG sector. Proven track record of achieving sales targets and driving business growth. Experience in Trade marketing, Route to market, sales development or sales capability is a plus.
Travel requirements:
Work schedule:
No Relocation support available
Business Unit Summary
Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
RegularSales OperationsSalesAt Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
