Bayt.com
https://bayt.page.link/SyRn7WGg8f8pvF9X7
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Head of Helpdesk Support Services

6 days ago 2025/07/17
1-9 Employees · Other Business Support Services
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Job Description

  • Experience in Helpdesk management, with at least 5 years in a leadership role.
  • Strong experience in managing support teams, including performance management, training, and development.
  • Excellent problem-solving skills, with the ability to troubleshoot and resolve complex issues quickly.
  • Experience in developing and tracking KPIs, service level agreements (SLAs), and performance metrics.
  • Exceptional communication and interpersonal skills, with the ability to effectively interact with employees at all levels of the organization.
  • Strong leadership skills with the ability to motivate and inspire a team to perform at its best.
  • A customer-centric approach with a focus on delivering high-quality service.


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