Head Of Credit Services Egypt

Role Purpose

Heading Credit Services, operational excellence and organizational development with keen understanding of elements of business needs. 

Inspiring and managing team members to excel and encouraging creative work environments. 

Establishing targets for a number of teams to meet overall goals in Production Quality and Financial Performance.

Reconcile credit files and identify discrepancies and variances. 

Keep all security documents valid all times, hence, safeguard of bank’s legal position.

Implementation of change programmers as directed regionally and globally. 

Streamlining Operating Procedures in accordance with the Business Services Operating Model; highlighting any local procedures. 

Managing department monthly financials direct and indirect costs, LOB chargeback and cost centre. 

Work in analysing and improving the productivity of the whole team and conduct frequent time & motion studies from a strategically sustainable perspective in order to abide to the agreed Service Level Agreement. Close monitoring of output quality targeting percentage 99%.

Managing Operational Risks as well as maintaining HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. 

Strategically manage the Credit Services team - Onshore & Offshore by leading, executing, and monitoring new projects pertained to the operational role and ensuring the effectiveness controls are in place to manage the risks in the processes and activities. 

Direct interaction with main senior stakeholders' management, to enable taking decisions that fall within the purview of the above responsibilities.

Effectively managing enteral & external auditors in line with the Bank and Central Bank of Egypt regulatory procedures. 

Team leader, managing and monitoring performance learning curve through regular 1:1s, as well as team motivation and engagement levels.

Appreciate Good performance and manage poor ones by placing them on a performance improvement plan.

Identify training needs to staff and ensure they are trained adequately and appropriately for their job, to ensure that skills are enhanced by rotating roles.

Impact on the Business/Function

• Loading of corporate customers approved limitsinto bank’s core banking system
• Perfection of corporate customer’s security documentation
• Verify corporate customer’s securitydocumentation
• Loading of all types ofcorporate customers security documentation into bank’s core banking system
• Handle the daily credit operations for corporate customers.
• Loading and updating bank’s system with the approved preferential commission rates granted to corporate customers
• Syndication and Loan Agency
• Spread Corporate Customers Financials
• Monthly Regulatory CBE Reporting.
• Egyptian Collateral Register
• Record Management

Customers / Stakeholders

Reduce client concerns and issues by consciously anticipating their needs, immediately acknowledging and addressing whatever concerns and issues are raised, and by escalating whatever is necessary to the proper authority in a clear and objective manner for speedy and fair resolution.

Leadership & Teamwork

• Mentor peers by providing adequate technical direction, knowledge sharing and addressing other training needs. Monitors the progress of mentees to achieve required proficiency at given timelines. 
• Collaborate with team managers, project managers and senior leaders to ensure projects of their mentees or project teams (when applicable) are completed in an accurate and timely manner.

Operational Effectiveness & Control

Ensure compliance with all Group, GSC, company and department policies and procedures by constantly updating knowledge and understanding of such, raising questions and concerns with team leads or managers as necessary, and taking personal responsibility for abiding as required. 

Ensure that all activities are in accordance with Compliance standards. 

Assist in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators; maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators; awareness of operational risk associated with the role

Major Challenges

• Ensure the ongoing accuracy and correctness level of all credit operational aspects, especially with respect to limits, security documentations and pricing.
• Ensure that all guidelines and policies are continuously adhered to.
• Provide consistent credible services to internal & external customers especially during the time of high work load and stress.

Role Context

Operation Credit Services function involves in most of the banking credit operational activities; it entails the implementation and control of the credit facilities with respect to the adherence to the approved limits and securities in order to secure the bank’s position with its customer prior to and after extending the approved credit facilities.

Management of Risk

To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies , and optimize relations with regulators by addressing any issues

Promote an environment that supports diversity and reflects the HSBC brand

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. 

The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators. 

This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.