Cairo, Egypt
Head of Client Success
Job Description:
We are
NOK HC, a trusted leader in HR solutions. We are excited to present an incredible opportunity with one of our esteemed clients. We enjoy a diverse and flexible work environment. At
NOK, we value our employees. Join us now! This could be your chance to shine!
NOK HC is a dynamic company founded in 2018 as a subsidiary of NOX Holding. We specialize in HR Solutions and Outsourcing and are committed to delivering high-quality HR services. Focusing on innovation and excellence, we foster growth and success for both clients and employees.
NOK HC values teamwork, integrity, and a forward-thinking approach to achieving its goals.
Job Title
Head of Client Success
Job Summary
We are seeking a seasoned professional to lead and enhance our client success function, ensuring exceptional customer satisfaction and long-term client retention.
The
Head of Client Success will be responsible for building strong relationships with clients, leading a high-performing team, and developing strategic initiatives that drive client engagement and business growth.
Job Responsibilities
Develop and execute the
client success strategy to enhance client engagement, satisfaction, and retention. Lead and mentor the
Client Success Team, fostering a customer-centric culture. Establish strong relationships with
key clients, acting as their strategic partner to ensure their success. Implement
customer success metrics, track performance, and drive continuous improvement. Collaborate with
Sales, Product, and Marketing teams to align client success efforts with business objectives. Identify and resolve
customer pain points, ensuring smooth onboarding and ongoing support. Drive
renewals and upsell opportunities, contributing to revenue growth. Represent the company in
client meetings, events, and industry forums to strengthen brand presence. Stay updated with industry trends and best practices to continuously innovate client success initiatives.
Key Requirements
Education:
Bachelor's degree in Business, Marketing, Communications, or a related field. MBA or relevant certifications in Customer Success or Account Management is a plus.
Experience:
5+ years of experience in
Client Success, Account Management, or Customer Experience, with at least
2 years in a leadership role. Proven track record of
leading customer success teams and achieving high retention rates. Experience in
HR Solutions or Business Outsourcing industries is a must.
Skills:
Exceptional leadership and team management abilities. Strong
strategic thinking and problem-solving skills. Excellent
communication and relationship-building capabilities. A data-driven mindset with experience in using
Odoo CRM tool is preferred. Ability to
handle escalations and resolve conflicts effectively. Passion for
customer success and continuous improvement. Certified Customer Success Manager (CCSM) is a plus.
Job Conditions
Location: Mearag City
Work Mode: Hybrid
Employment Type: Full-time
Work Benefits
Competitive salary
Health insurance (medical, dental, vision)
Professional development opportunities
Flexible work arrangements.
Performance-based bonuses and incentives
Join Us!
If you are passionate about
building strong client relationships, leading high-performing teams, and driving business success, we invite you to apply for the
Head of Client Success role today!
Required Skills:
Strategic Initiatives Incentives CRM Outsourcing Renewals Strategic Thinking Customer Experience Salary Onboarding Account Management Metrics Continuous Improvement Insurance Team Management Strategy Customer Satisfaction Education Teamwork Marketing Business Leadership Sales Communication Management
