Guest Services Representative - Slots - Luxor page is loaded
Guest Services Representative - Slots - Luxor
locationsProperty - Luxor time typePart time posted onPosted Today time left to applyEnd Date: September 28, 2024 (2 days left to apply) job requisition id254761 The
SHOW comes alive at MGM Resorts International
Become one of the stars behind The
SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
THE JOB:
The primary responsibility of the Slots Guest Services Representative is to enhance the guest experience by addressing property and slot-related inquiries, facilitating slot machine payouts, and enrolling guests in the MGM Resorts International Rewards Program. This role requires the completion of necessary regulatory and federal tax paperwork, as well as the proper validation of guest age using government-issued IDs. All duties must be performed in compliance with gaming regulations and departmental policies, practices, and procedures.
STARTING RATE: $16/hour plus tips
THE DAY-TO-DAY:
Process jackpots: Accurately pay slot machine jackpots and complete all required paperwork, including IRS W2G/1042-S forms, neatly and efficiently.
Enroll guests: Assist guests in enrolling in the MGM Resorts International Rewards Program by verifying government-issued ID and age using property enrollment devices.
Address inquiries: Aid guests regarding any property or slot-related questions, ensuring their needs are met.
Maintain cleanliness: Keep the slot area organized and tidy, ensuring that slot machine chairs are pushed in, and guests receive personalized service.
Perform minor repairs: Execute minor repairs on slot machines, such as clearing EZ-Pay ticket and bill jams and replacing ticket paper.
Foster a welcoming environment: Greet each guest with a smile, maintaining eye contact to create a friendly atmosphere.
Monitor section: Continuously circulate through an assigned section, responding promptly to slot machine alerts and lights.
Stay informed: Keep well-informed about the different types of slot machines available on the casino floor to assist guests in finding specific machines or denominations.
Make recommendations: Suggest MGM shows, restaurants, and attractions to guests while staying current on company news and events to effectively answer questions.
Ensure compliance: Maintain awareness of guests under the legal gambling age of 21, reporting any violations to a supervisor or Security as necessary.
Adhere to policies: Comply with all departmental and company policies and procedures, including Title 31 regulations.
Additional Duties: Perform other job-related duties as requested.
THE IDEAL CANDIDATE:
Education: High school diploma, GED, or equivalent educational experience.
Availability: Work varied shifts, to include weekends and holidays
Customer service skills: Demonstrate exceptional customer service skills, ensuring a positive experience for all guests while addressing their needs and inquiries promptly.
Hospitality/casino experience: Bring previous experience in a hospitality or casino environment, showcasing an understanding of guest services and operational procedures.
Cash handling proficiency: Exhibit strong cash handling skills, with the ability to accurately process transactions and manage monetary exchanges.
Physical requirements: Be capable of standing, walking, bending, reaching, kneeling, and squatting throughout the shift. Must also be able to lift, pull, and carry up to 20 lbs. as required.
Team player: Work collaboratively with colleagues to maintain a positive work environment and effectively support team goals and initiatives.
THE PERKS & BENEFITS:
Wellness Incentives: Programs designed to support your physical and mental health.
Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.
Free Meals: Complimentary meals provided in our employee dining room.
Free Parking: Parking available at no cost, both on and off shift.
Health & Income Protection: Access to health and income protection benefits for eligible employees.
Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.
Are you ready to
JOIN THE SHOW
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
