Guest Services Representative - On Call - Luxor page is loaded
Guest Services Representative - On Call - Luxor
Guest Services Representative - On Call - Luxor
locationsProperty - Luxor time typePart time posted onPosted Today job requisition id257489
The SHOW comes alive at MGM Resorts International
THE JOB:
As an On-Call Guest Services Representative you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences, and prompt resolutions for guest inconveniences will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.
STARTING PAY RATE: $20.86
THE DAY-TO-DAY:
Assign rooms according to guest request and preferences whenever possible
Pre-assign, pre-key and prepare all guest packets for designated arrivals
Review/track/accommodate requests for changes and communicate to appropriate staff
Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, resolve any potential challenges and follow up
Balance room inventory in advance and identify and resolve any over-commitments by room types
Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and/or engineering
Run all daily reports that are required to complete necessary job duties such as group arrivals and departures, housekeeping briefs, and trace reports
Balance clerk/cashier postings, cash and credit transactions on a daily basis
Assist front desk staff with the proper room assignments ensuring hotel rooms are being blocked to allow for revenue maximization
Manage early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests
THE IDEAL CANDIDATE:
Is a minimum of 18 years of age
Has a high school diploma, GED or equivalent education experience
Has a flexible schedule
Has strong communication skills and can multitask efficiently, providing information, answering inquiries, and addressing concerns in a professional manner in a resort setting
Has prior experience using Opera, Amadeus, Tangerine, UA, or VisionLine
Has prior experience as a Concierge, Hotel Front Desk Agent, or VIP Lounge representative in a Resort or Hotel Setting.
Proficient in the management of payment transactions and cash handling
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off-shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
FULL JOB DESCRIPTION:
Are you ready to
JOIN THE SHOW
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
