Guest Service Agent

A. Guest Services

• Promote marketing tools, packages, and Monkey Maze® features.
• Answer the telephone professionally.
• Explain location rules and game plays to guests.
• Maintain professional records of any guest service deficiencies, complaints, or accidents.
• Stay available in your section, assisting guests and monitoring kids for safety.
• Operate the systems effectively.
• Process payments (cash, check, credit cards, vouchers, receipts, refunds, credits, etc.).
• Count money in the cash drawer and wristbands at the start and end of shifts to ensure amounts are accurate.
• Understand and implement Cosmofun’s Quality Policy to meet ISO standards.
• Commit to continuous improvement in service quality, reliability, and guest service excellence.
• Complete training on safety measures, incident handling, emergency procedures, and communication protocols.
• Provide guest services that exceed expectations to build guest loyalty.

B. Inventory Control

• Monitor inventory in the cashier and snack areas.
• Ensure merchandise is stored, presented, and maintained according to safety standards and Monkey Maze® presentation norms (Socks, wristbands, etc.).

C. Facility Maintenance

• Ensure cashier, snack, and play areas are clean, safe, and secure.
• Check that all cashier, snack, and play areas are functioning properly, and inform the Team Leader/Supervisor of any issues.

D. Safety

• Help monitor the cashier, snack, events, and play areas for compliance with fire and safety regulations.
• Handle minor incidents and report them to the supervisor on duty.