Job Description
Company Description
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
Job Description
- Greet guests warmly and professionally upon arrival.
- Anticipate and address guest needs and preferences.
- Build rapport with guests and create a personalized experience.
- Resolve guest complaints and concerns in a timely and effective manner.
- Provide information about hotel amenities, services, and local attractions.
- Assist with special requests and arrangements, such as room upgrades or dining reservations.
- Maintain accurate records of guest interactions and feedback.
- Prepare guest correspondence and documentation as needed.
- Assist with check-in and check-out procedures if required.
- Coordinate with other departments to ensure seamless guest experiences.
- Collaborate with colleagues to maintain a positive and supportive work environment.
- Share knowledge and best practices with team members.
- Contribute to the overall success of the guest relations team.
Qualifications
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Positive and outgoing personality
- Previous experience in hospitality or customer service preferred
- Knowledge of local attractions and activities
- Proficiency in relevant computer systems and software
