Growth Banker - Marsa Matrouh Branch

Sales & Service 1.    Provide Business Banking customers with basic information on all Bank’s products/services to increase customer awareness and ensure a high level of quality service. 2.    Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in all assigned Business Banking Products to ensure that targets are met through relationship building with existing customer base as well as new to bank clients in a transparent and ethical way.3.    Handle all companies’ account opening and its related processes. (Collecting required document, follow up with Central Operation until accounts are opened, rectify any discrepancy, etc..) 4.    Promote for payment acceptance products, provide needed information about the products, fulfil payment acceptance contract and get all needed documents to rectify any missing requirement 5.    Introduce and promote alternate channels for customers to reduce traffic in branches to support achieving the digital offloading strategy, fulfil contacts on bank systems according to company type and bank SOP’s.6.    Increase the assets penetration through selling small loans to assigned portfolio, full-fill loan application, gets required document from company and submit it to concerned departments, in order to support in loan booking and during the loan lifetime they well handle fraud and early warning enquires according to the bank SOP’s.7.    Increase penetration for assigned portfolio through cross selling bank products and services like, SME’s loans Aggregate business, Payroll, Insurance Business, …etc.8.    Ensure that every customer interaction is conducted as a superior service experience and in line with the defined customer experience standards TAT and bank service indicators (including average waiting time, telephone timeliness, reply to customer queries and messages etc.) 9.    Grow current business through conducting sales calls / meetings with customers in designated branches.10.    Uncover the true potential of the assigned Growth portfolio to upgrade customers to the higher segments, refer qualified customers for unsecured lending. 11.    Attract new-to-bank customers as per the Segment criteria to maximize liabilities and trade finance as well as cross selling.12.    Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc.. in order to   check their validity and send to concerned departments.13.    Respond and follow up on sales inquiries to comply with the set level of service while ensuring customer satisfaction.14.    Handle customers’ complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT

Reporting & Communication15.    Prepare the daily sales report (DSR) including sales activities and call reports to be shared with direct supervisor and Branch Head to track sales performance achievement versus budget and work on alternative plans when needed16.    Report any possible frauds and risks cases and provide customer feedback to direct supervisor to maintain high level of control17.    Update & clean-up regularly the portfolio KYC and commercial register to ensure that all clients information is accurate and up-to-date

Policies, Processes and Procedures18.    Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations19.    Follow the day-to-day operations related to own jobs in the Business Banking department to ensure continuity of work

Compliance20.    Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks

Qualifications & Experience    Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.     Minimum 2 – 4 years of experience    Good command of English and Arabic languages

Skills    Proficient user of MS Office applications    High selling skills    Customer centric    Quantitative and qualitative analytical skills    Excellent Communication and negotiation skills