Role purpose:
• Operate and deliver world class services to Global Enterprises Customers (VGE footprint)
• Managing DLM Day to day ordering, Pricing Update each Quarter, Monthly Billing report, Vendor management, Devices Forecast
Key accountabilities and decision ownership:
• Devices Forecast
• Vendor management
• Operation Support
• Business Continuity Management
• Process Designing
• Monthly reports
Core competencies, knowledge and experience [max 5]:
• Ensure efficient and effective dissemination and communication of information to team members/Vendor management
• Be a point of escalation in the handling of customer queries and complaints to the point of resolution.
• Contribute In the monthly reports
Must have technical / professional qualifications:
• ITIL Certified
• Presentation Skills
• PowerPoint
• Excel
