Job Description
Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experience that keeps customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.
With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers.
Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that is redefining loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
Key Duties & Responsibilities:
- The fraud analyst is a professional detective who investigates forgery and theft within a client’s account and transactions across Dsquares systems.
- Fraud analysts are responsible for conducting research into records and transactions, particularly.
- The fraud analyst role also entails ensuring the quality, accuracy, and completeness of available data and alerting process; identifying data pain points (e.g. lack of data and frequency) and getting to work on the projects with the needed teams to resolve the pain point.
- Responsible for the prevention and detection of potential fraud across all transactions channels by reviewing client accounts.
- Contribute to the creation of fraud rules by providing analytical data to support decisions.
- Provide support to the Operational and Business units of the organization on fraud related matters.
- Regularly prepare reports for the clients.
- Periodical meeting with the clients to discuss fraud KPI's progress.
