Job Description
Who we are?
Yalla Fel Sekka (YFS) is a technology company specialized in providing Intra-city urban logistics & delivery services. We are disrupting the delivery industry with an objective to improve efficiency and help reduce overall delivery time, this can only be achieved with three YFS pillars People, Technology & Speed. Not in a week, not tomorrow but Now! We are bringing a disruptive model in action. Providing our partners with solutions that would help them deliver value to their customers and make us the No. 1 market leader in instant delivery.
Responsibilities:
- Courier Quality Enhancement: Implement initiatives to improve courier service quality, ensuring timely and efficient deliveries while maintaining service excellence.
- On-Ground Checks: Conduct daily checks on operational activities, ensuring compliance with set standards and protocols.
- Earnings Review: Add, review, and check the earnings of the couriers, ensuring accuracy and fairness.
- Client Interaction: Meet and visit clients to address their specific needs and ensure satisfaction.
- Training and Development: Conduct training sessions for couriers to enhance their performance and ensure they meet operational demands and quality standards.
- Performance Optimization: Develop strategies to enhance courier performance metrics, including delivery speed, accuracy, and customer satisfaction.
- Uniform Compliance: Ensure uniform adherence among couriers, maintaining a professional and standardized appearance consistent with the company's brand image.
- Attendance and Fulfillment Rate Improvement: Enhance courier attendance and fulfilment rates through efficient scheduling and performance tracking.
- Operational Efficiency: Streamline fleet operations for maximum efficiency, minimizing idle time, optimizing routes, and enhancing overall productivity.
- Performance Oversight: Oversee the overall performance of on-ground operations, ensuring alignment with company standards and goals.
- Data Analysis and Reporting: Analyze fleet and courier data to derive insights, prepare comprehensive reports, and identify areas for improvement and strategic decision-making.
Qualifications:
- 1 : 3+ years of prior experience in courier operations, logistics, or any related fields.
- Must be PC proficient and able to thrive in a fast -pace setting.
- Strong verbal and written communication skills.
- Strong interpersonal, supervisory, and customer service skills are required.
- Ability to multi-task, work under pressure and meet deadlines required.
