Job Description
Join the industry leader to design the next generation of breakthroughsThe Future Is What We Make It. When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future. By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Make the Best You. Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries. Join us and Make an Impact. The Purpose of the Role As a Service Manager here at Honeywell, you will have the opportunity to lead and oversee our Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our service operations, directly impacting customer satisfaction and loyalty. You will report directly to our north Africa Service leader and you will work out of our Egypt, Egypt location on a Office, On-site, Remote work schedule. As the Service Manager, your leadership, strategic mindset, and commitment to customer satisfaction will have a direct impact on the success of our service operations, the satisfaction of our customers, and the growth of the organization. Join us at Honeywell and make a difference in creating a safer, smarter, and more sustainable world. KEY RESPONSIBILITIES • Manage and oversee Egypt Service team, ensuring efficient and effective service delivery • Develop and implement strategies to optimize service operations and improve customer satisfaction • Assign and schedule service technicians to meet customer demands and service level agreements • Monitor and analyze service performance metrics to identify areas for improvement • Provide technical guidance and support to service technicians • Collaborate with cross-functional teams to drive continuous improvement initiatives • Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams • Ensure compliance with company policies, procedures, and regulatory requirements YOU MUST HAVE •Minimum of 10 years of proven experience in service Business or a similar role •Strong technical knowledge and understanding of relevant technologies •Excellent leadership and team management skills •Ability to effectively manage and prioritize multiple projects and tasks •Experience in driving process improvements and implementing best practices •Strong problem-solving and decision-making abilities •Excellent communication and interpersonal skills & Financial Acumen WE VALUEPrevious industry experiencePrevious technical/installation experiencePrevious customer service experienceGood written and oral communicationAdvanced DegreeGood presentation skillsAdditional InformationJOB ID: HRD252523Category: Customer ExperienceRelocation Tier: Not ApplicableSecurity Clearance: Aviation Authority (FAA for US): Band: 03Referral Bonus: 10444Requisition Type: Pre-sourcing RequisitionUS Citizenship: FLSA Statement: FLSA CODE: Nonexempt
