Innovate to solve the world's most important challenges
Experienced Customer Relationship Professional
We have an opportunity for an Experienced Customer Relationship Professional to join us at Honeywell in CAIRO, EGY. To be successful in this role, you need to have from 3 to 10 years of experience in similar role.
Honeywell
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.
As an Experienced Customer Relationship Professional at Honeywell, you will
be accountable for managing and cultivating relationships with our key
customers. Your primary focus will be on building strong partnerships,
understanding customer needs, and ensuring customer satisfaction. By
effectively managing customer relationships, you will contribute to driving
customer loyalty, retention, and business growth. You will report directly to BA
META Customer Experience Leader and you will work out of our Cairo office. In
this role, you will have a direct impact on our customers' experience and their
perception of our brand.
Key Responsibilities:
- Proactive Customer Engagement touchpoint (white-glove service)
- Build and maintain strong relationships with key customers with focus on Face-to-Face interactions
- Communicates proactively with the customer, providing relevant information to potential delays, relevant status updates on open backlog
- Performs regular backlog management activities to address customer requirements
- Liaise and escalate on required material, customer expectation, & support order complete delivery
- Covers order scheduling according to customer specific requirements as well as internal stock availability
- Review open orders with available stock, Own the stock allocation for Strategic Customers, OEMs and communicate with
- Key Stakeholders in case of product shortages
- Develop and implement customer relationship strategies to enhance customer satisfaction and loyalty
- Discuss overall Honeywell performance based on Customer Success Scorecard, collects actions needed to address performance issues and VOC
- Socialize Honeywell CX strategy. Presents & discuss key CX policy changes or design model implementations
- Understand customer needs and provide tailored solutions to meet their requirements
- Identify opportunities for upselling and expanding customer accounts
- Supporting the revenue maximization by identifying continuous improvement approach for up & cross selling
- Serve as the main point of contact for customer inquiries, concerns, and escalations
- Support order management, material shortages allocation, orders and escalations for execution- delivery
- Socialize Digital strategy. Promote adoption of digital channels (eCommerce), new enhancements/features and collect
- VOC for potential solutions
- Work with cross-functional teams to ensure seamless delivery of products and services
- Monitor customer satisfaction and proactively address any issues or demands
- Identify opportunities for process improvement and contribute to enhancing the overall customer service experience
- Driving process and customer improvement opportunities across teams using advanced analytics capabilities and ensures relevant changes are implemented/monitored
- Ensuring alignment with processes & standardization as per the Honeywell Global Guidelines
- Ensuring end-to-end customer onboarding and operational training for new team members
- Represents CS in transformational projects, ensuring all operational & business inputs are captured in the newly developed processes and procedures. Supports communication and management of change
You must have:
- Excellent communication and people-oriented skills
- Strong problem-solving and negotiation abilities
- +5 Years of experience in similar role
- Ability to understand customer needs and provide effective solutions
- Proficiency in using customer relationship management software and tools
- Strong knowledge/experience with CRM/ERP system business processes
- Project management experience/knowledge is a plus
- French Language isa big plus
We value:
- Degree in engineering, or Business Administration or a related field
- Proven track record in managing and growing customer relationships
- Strong customer-centric mindset and passion for delivering exceptional service
- High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and organizational skills
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional Information
- JOB ID: HRD260593
- Category: Customer Experience
- Relocation Tier: Not Applicable
- Security Clearance:
- Aviation Authority (FAA for US):
- Band: 03
- Referral Bonus: 10444
- Requisition Type: Pre-sourcing Requisition
- US Citizenship:
- FLSA Statement:
- FLSA CODE: Nonexempt
