Executive Housekeeper
Full-time Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time
Company Description
Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
Join our motivated and vibrant Team and build your career with us.
Job Description
Summary
Reporting to the Director of Rooms, the role holder will contribute to the performance of their area by facilitating the hiring and retention of exceptional talent as well as driving Heartist engagement learning and development, performance and talent within their departments. They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured.
Responsibilities
Implement, drive and manage all Housekeeping business requirements and related activities of the Hotel and Residences. Implement, lead and encourage robust and positive interaction with all departments and key stakeholders, i.e. Front Office, Engineering, Food & Beverage teams and all third party suppliers/partners to meet and exceed guest and Heartist’s satisfaction at all times. Being entrepreneurial and thinking beyond the boundaries is expected and not requested. Provide service that is sincere, warm and enthusiastic, ensuring total guests’ satisfaction. Take the time to become familiar with all guests and Heartist’s and ensure you and the Housekeeping team are committed to service excellence at all times. Lead and encourage an ‘eye for detail’ and promote through mentoring and coaching the same quality within the Housekeeping team. Housekeeping is your business, ‘treat it as such’ by remaining a entrepreneurial and commercially minded leader without compromising the hotel’s strategic objectives.
Planning & Organizing
In alliance with the Finance Department, implement and manage the system of procurement and purchasing for the Housekeeping department in line with the hotels policies and procedures, including ensuring practices of advising Finance of accruals are followed and ensure the same is coordinated and followed among the Housekeeping team:
Implement, manage and drive the systems and schedules for cleaning and maintaining all the front and back of house areas throughout the property, including processes to monitor and measure the effectiveness of the same, as well as quality control/assurance measures and scheduled deep cleaning programs. In conjunction with the Human Resources Departments and the Housekeeping leadership team manage and drive all recruitment requirements for the department, including ensuring reference checks and job descriptions are written and provided to each appointed candidate with their employment agreement. Implement manage and drive quarterly performance appraisals for all Heartists within Housekeeping, including writing succession and learning and development plans for all Heartist’s which are aligned with the Human Resource/Learning and Development departments strategic objectives. Write, implement and ensure the Housekeeping team are familiar with and adhere to the departments Standard Operating Procedures (SOP’s), including implementing processes to monitor and measure the same. In alliance with the Finance Department write the department’s annual operating budget and monthly forecasts, monitor, and manage the departmental operating expenses in line with the same, including adjusting the operating processes of the department to remain aligned with the hotels business requirements and objectives. Implement, drive and constantly review the departments work schedules to ensure the monthly budgets and forecast are met by way of productivity measures. Implement manage and drive systems and processes to ensure longevity and control inventories of all departmental operating equipment, including linen, guest rooms supplies, cleaning chemicals etc., as well as ensuring par stock levels are maintained in line with budgets/forecast and business requirements without compromising on quality. Conduct market research and advice on new products and equipment within the market, which would benefit the Department and the Hotel.
Operations
In partnership with the L&D team, constantly train and develop the Housekeeping team including all third party contractors Heartist’s in line with the departmental standard operating procedures. Maintain a consistent focus on improving the overall flow of housekeeping operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs. To lead and support Heartists in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate staff training activities. Foster a winning, solution-oriented work environment, motivating and engaging staff to continuously deliver the best possible service and to provide feedback and recommendations, which you must follow up on. Lead department’s daily briefings and monthly Heartist meetings ensuring all Heartists are familiar with the correct and updated information relating to all department and hotel related activities in order to carry out their duties effectively. Possess a complete understanding of and at all times adhere to the Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety, including managing work process flows to ensure a safe, productive and injury free work environment for all Heartists. Drive the positive performance of the Housekeeping team, including completion of performance appraisals, coaching counselling and performance management in conjunction with the Human Resources team. Ensure all team members are aware of all room revenue and department productivity targets and are kept informed of performance results by way of progress charts posted within the department along with regular communication during briefings etc. Ensure guests are communicated with, assisted in an efficient, warm and professional manner by all team members, implement, and manage a process to measure the same. Ensure a consistently high standard of grooming is followed and by you and your team in line with the hotels grooming and presentation guidelines. Actively review guest and Heartist comments and feedback, communicate this with the team members and implement procedures to enhance guest/Heartist satisfaction. Have full knowledge of all products and services provided by the property and in the local area. Actively participate in guest and Heartist events as and when requested. Ensure daily shift handovers are conducted in a professional and constructive manner. Review daily reports to ensure system is being maintained as per company policies and procedures. Manage and coordinate any redecoration or replacement of guest room upholstery, furniture, fixtures and equipment. Inspect all Front and Back of House areas on a daily basis to ensure cleanliness and presentation standards are maintained. Manage and coordinate deep cleaning and special task schedules, ensuring the product are maintained as per standards. Monitor and reports the upkeep of all assets including FF&E and OS&E to the Director of Rooms. Manage and monitors effective usage of guest room supplies and amenities.* Manage and maintain a good understanding of the property management
