Executive (E-Commerce Operations)
Job Description
Sell retail products, goods, and services to proper customers to achieve sales targets. • Handle customers to find what they want by having sufficient knowledge of all products offered and their features to ensure a smooth sales process.
• Build strong relationships with customers to develop long-term customer loyalty.
• Coordinate with other sales representatives in the store to provide the customers with the highest level of quality.
• Follow up on orders and liaise with customers, retail, repair services, buyers, etc.
• Follow up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Manage ongoing customer relationships utilizing our System tools
• Assist customers with after-sales service issues.
• Maintain and update regular client correspondence.
• Monitor sales, promotions, marketing, and social media programmers, and activities over digital platforms. • Review customers' concerns, needs, and preferences to create a smooth and seamless transactional process for buying products online
Skills
• Ownership
• Functional Skills
• Ideas presentation and Taking initiative
• Continuous Learning
• Customer Centricity
• Excellent knowledge of the different selling techniques and persistent to achieve the sales targets
• Market and Product Awareness
• 0-2 years in the E-Commerce or Retail Field
Job Location Cairo, Egypt Job Role Sales
