Job Description
Executive (E-Commerce Customer Support)
Job Description
Research product details to effectively address customer questions and inquiries Process customer orders by collecting shipping information and handling payment transactions Proactively resolve customer issues, taking full ownership of the customer experience and collaborating with other departments when necessary Provide accurate information regarding products and services, including pricing, availability, delivery options, and order status Assist customers through various communication channels, including email, phone, and social media platforms such as Facebook and the Aman Website
Deliver exceptional customer service and troubleshoot issues to ensure customer satisfaction
Skills
Bachelor's degree in BA or any relevant discipline. 0-2 years in the E-Commerce or Retail Field Ownership Functional Skills Idea’s presentation and Taking initiative Continuous Learning Customer Centricity Ability to use the company’s website and online platforms Very good knowledge of Aman products and channels
Job Location Cairo, Egypt Job Role Customer Service and Call Center
